Cruise Holidays

Important Holiday Information

Sunway Cruise
Please be advised unlike our Sunway operation in Europe, we do not charter flights to the USA or Canada & Worldwide, we use scheduled flights. We have appointed the excellent services of some reliable and well established receptive operators who represent Sunway for our Cruise programme.

 

Health
At the time of going to print, no compulsory health requirements are currently in force if travelling to USA and Canada. No compulsory health requirements are currently in force if travelling to Mauritius, Maldives, Dubai, Egypt, The Caribbean, Malaysia, China, Vietnam, Peru, Brazil, Thailand unless the visitor has been in the ‘yellow fever belt’ in the previous 6 days. However, it is recommended that protection against tetanus, polio, hepatitis A and typhoid be taken, Protection against malaria is required for all areas other than coastal region of Cape Province in South Africa. Yellow fever vaccination certificates are required for India, Tanzania, Zanzibar, Kenya and Zambia along with anti-malaria protection – cholera is also required for Zambia. We must emphasis that because requirements may change at short notice, you are responsible for ensuring that you take advice from your GP or appropriate medical authority at least 3 weeks before departure.

 

Passports and Visa
It is your sole responsibility to ensure that all passengers including children and infants are in possession of a valid Passports and Visa’s. For all other destinations outside of the US, a standard 10 Year Irish or EU passport is required for all travel and must be valid for at least 6 months beyond your intended stay. Most alien nationals must obtain visas. However, we must emphasize that you are responsible for ensuring that all your travel documents are in order. If you do not hold an Irish or EU passport please consult the appropriate Embassy or High Commission on entry visa requirements.
For travel to the US, the Visa Waiver Program (VWP) enables Irish citizens to travel to the U.S. for tourism or business for 90 days or less without obtaining a U.S. visa. If you do not hold an Irish passport, you must check with the applicable embassies of the countries you will be visiting during your holidays. Passports must be valid for at least 6 months after your expected return date to Ireland. Irish Passport holders do not need a visa if entering Canada for tourism purposes. All that is required is a valid passport. A stay of up to six months is permitted but you cannot work during this time.

 

Important Information for passengers travelling to the USA or via the USA
Effective January 12, 2009, all travellers from Visa Waiver Programme(VWP) countries (which includes Ireland) will have to register with ESTA “Electronic System for Travel Authorisation” prior to boarding an air carrier or water vessel bound to the USA. Passengers can register at the following website: https://esta.cbp.dhs.gov

 

An approved travel authorization via ESTA is:
Required for all VWP travelers prior to boarding a carrier to travel by air or sea to the U.S. under the VWP since January 12, 2009;
Valid, unless revoked, for up to two years or until the traveler’s passport expires, whichever comes first;
Valid for multiple entries into the U.S. As future trips are planned, or if an applicant’s destination addresses or itineraries change after their authorization has been approved, they may easily update that information through the ESTA Web site; and
Not a guarantee of admissibility to the United States at a port of entry. ESTA approval only authorises a traveller to board a carrier for travel to the U.S. under the VWP. (For additional information, please visit “For International Visitors” at www.CBP.gov/travel.
Please note passengers who fail to pre-register with ESTA from January 12, 2009 onwards may be denied boarding; experience delayed processing or be denied admission at a U.S. port of entry. Please note, it is the passenger’s responsibility to pre-register with ESTA.

 

Flights and Flight times
When you receive your travel documents, please check the flight numbers and timings on your tickets. Any flight route or timings shown in our brochure are for guidance only and may have changed. Check-in for international flights is 3 hours prior to departure. Some direct flights have an en-routed stopover for technical or operational reasons.
Reconfirmation of Flight Times: Customers must reconfirm their return flight at least 24 hours prior to departure. Contact details included in travel documents.

 

Fitness to Fly
Conditions such as Deep Vein Thrombosis may be associated with any form of long distance travel whether by air, car, coach or train. In particular, Long haul air flights (flight lasting longer than 5 hours) where passengers remain immobile in the seated position for long periods of time may be associated with an increased risk. Some people are deemed to be at greater risk and these categories are listed in the latest government advice, and they are advised to seek medical advice from their GP before travelling. People with other conditions may need special assistance from the airline. If you have any concerns about your fitness, then contact your doctor for advice. If you are pregnant you should check with your doctor before you travel. If you are more than 28 weeks pregnant at the time of your return flight, airlines insist on a medical certificate stating that you are fit to fly. If you are more than 32 weeks at the time of your return flight they may refuse to carry you. Please also note the special terms and conditions on your travel insurance policy.

 

Important
You will normally be travelling on 'inclusive air tour' tickets. Under certain circumstances it may be possible to change the return date of travel, but this can only be done with both the agreement of this office and the local airline office, and usually at an additional cost to you, which can only be advised at the time of the change. However, this is not advisable and should be avoided if at all possible. In case of extreme emergency please refer to your Insurance Policy.

 

Seats on Aircraft
Although with certain airlines we are pleased to make requests for seats in specific positions, UNDER NO CIRCUMSTANCES ARE WE ABLE TO GUARANTEE SUCH SEATS since airlines can change their configuration and also programmed aircraft at the last moment for operational reasons.

 

Baggage
Free baggage allowance is normally 15kgs to 20 kgs for Economy and 30kgs for Business and First class. These allowances are subject to change. Please note some airlines charge $50 for a second checked bag. This fee is payable directly to the airline. Please reconfirm with your consultant. Baggage Delays; In the case of baggage delay the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. If baggage is delayed, lost or damaged the passenger must write and complain to the air carrier as soon as possible. We strongly advise against placing valuables in checked in baggage.

 

What’s included in the Hotel Price
Our prices include standard run of house room only accommodation, unless otherwise stated. In rare cases hotels are fully inclusive (i.e. food and beverage included) this will be clearly listed in the hotel description. None of our packages include attraction tickets or resort facilities such as kiddies clubs, massage therapy or spa treatments.
Although we list the facilities of a property in our hotel descriptions this does not necessarily mean that the use of these facilities is included in your price or free of charge, if you are in any doubt please inquire from our reservation staff at the time of booking.

 

What’s included in the Cruise Price

• Return European or International flights, with flight taxes
• Pre or post accommodation as listed in the itinerary pages
• Cruise accommodation in the category that you have selected, including port taxes
• All meals on board ship applicable to your particular cruise
• Entertainment on board
• On board activities
• On board facilities

Not included in the price

• Holiday insurance
• Overseas airport departure taxes payable locally (unless otherwise advised)
• Irish or other government taxes
• Fuel supplements
• Room service, telephone charges, porterage and all items of a personal nature not listed in the brochure or purchased on board your cruise
• Flight and hotel supplements for meals and/or upgraded accommodation
• Cruise dining supplements for upgraded dining options
• Hotel facilities, e.g. sport and leisure equipment. Many are not included, please read hotel descriptions and if in doubt ask at your hotel reception desk
• Optional excursions, and local excursions
• Cruise Transfers, unless otherwise stated
• Alcohol and some other named soft drinks and beverages
• Beauty and spa treatments
• Cots and food for infants, usually payable direct to the hotel
• Gratuities and tips

Price Variation
All prices, which are given in Euros, are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary the holiday may increase/decrease accordingly. Whilst every effort is made to avoid mistakes in prices arising, occasionally, due to the complexity of pricing and fares and the high volume of transactions carried out by Sunway, bona fide and genuine mistakes occur. Where mistakes do arise the consumer shall be informed of the correct price as soon as possible and the consumer shall be entitled to either confirm the booking at the correct price or cancel the holiday immediately in writing and receive a full refund of the monies paid.

 

Airport taxes
In certain countries, an airport tax is payable locally on departure.

 

Description of Accommodation & Resorts
We have done our utmost to be accurate in our accommodation and resort descriptions but due to maintenance, refurbishment, low season, weather, public holidays and religious festivals, facilities and entertainment may be temporarily withdrawn without notice. Information on public holidays and religious festivals are available from the Embassies.

 

Hotels, Lodges & Rooms
Accommodation is based on standard twin/double bedded room unless otherwise stated. Higher category rooms can be secured at many of the hotels and the applicable supplement will be advised at the time of booking.

 

Cruise Accommodation
Accommodation aboard your cruise ship is based on standard twin/double interior stateroom unless otherwise stated. Higher category of staterooms can be secured and the applicable supplement will be advised at the time of booking.

 

Check-in, Checkout Time at hotels
Please note that at most hotels and lodges check-in is not until 1500 hrs and you will be expected to vacate your room normally between 1000 and 1200 hrs – irrespective of the time that you intend to depart. If the hotel is not full then it is usually possible for early check-in or a late checkout arrangement to be made locally, a charge is usually applicable.

 

Check-in, Checkout Time aboard your cruise
Boarding times vary, depending on your cruise company. General rule is that check in and boarding is available from 4-5 hours prior to departure. Disembarkation can take sometime, therefore please double check at time of booking and also allow a minimum of 6 hours before your return flight departure home from disembarkation time. We would recommend that you book a post cruise nights accommodation in the event of delays.

 

Currency
We suggest you take your spending money in the form of Euro, UK Sterling or USD dollar, Traveller’s Cheques or use a credit card.

 

Credit Card
We believe it is essential to obtain a credit card prior to your departure. Hotels and your cruise company will require an imprint of your credit card at check-in to cover for incidentals and for security reasons. Many cruise companies charge discretionary gratuities to your credit card on departure, usually between €7.00-12.00 per person per day. Please check with your credit card company that your card is accepted in the destinations that you are traveling to.

 

Drinking Laws & Smoking
Alcohol will not be served to guests under 21 as per regulations in America and Canada but in Europe, South America, Australia / New Zealand where the legal age is usually lower than this alcohol will be served. It is often necessary to provide ID before being served alcohol. Smoking while aboard your cruise ship is only permitted outside in designated smoking areas

 

Weather
Many of the destinations featured in this brochure have a tropical climate where heavy rainfall and strong winds do occur at certain times of the year. World weather patterns are now becoming more erratic and unpredictable resulting in unusual rainfall, storms and floods. In certain parts of the Caribbean between July and November there is a chance that you may encounter tropical storms or even hurricanes. We cannot be held responsible for any disruption to your holiday due to unusual or bad weather conditions.

 

Complaints
Any Complaints you might have should be brought to the immediate attention of our local agent, and if not handled to your satisfaction should then be submitted in writing to Sunway’s office in Dublin within 28 days of your return. Please refer to sections 13, 14, and 15 of the Booking Form for further details.

 

A final word
Whilst every endeavour is made to ensure that your travel plans run smoothly there can be times, thankfully very infrequent, when arrangements can go askew due to local circumstances of which we are unaware and have no control over. Every effort will be made by the company and its local agents to minimise any inconvenience.

 

Conditions of Carriage
Air travel is by the services of the International Air Transport Association Member Airlines. The responsibility of IATA Airlines in connection with the tours in this brochure is limited to the carriage of passengers and their baggage in accordance with conditions of carriage of the participating airlines. Passengers are conveyed by other carriers under the terms and conditions set out in the passage tickets and the companies are exempt from liability for loss/damage or personal injury. Licence No.T0 101.