Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

01 2311868

Call us Mon-Fri 9am to 5pm

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  • Cruise Holidays
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Cruise Holidays

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Visiting a variety of enticing destinations in just one holiday is one of the greatest attractions of a cruise. From spectacular scenery to the endless activities while on board the ship? A cruise is the ultimate holiday experience.

Whether you are honeymooning, celebrating an anniversary or bringing the whole family along, there is a cruise on Sunway.ie just for you.

Cruise Itineraries
There are hundreds of itineraries available – one to suit everyone.  Select a region on the right to start browsing all the possible cruise itineries across the world.

Short Cruise
A short cruise can be the perfect solution if you’re tight on time. These cruises are 5 nights or less and will take you to explore a few destinations, without having to worry about luggage or timetables.Pre and post nights can be added to suit your needs.

Family Cruising
Cruises make wonderful family holidays. Most cruise ships cater to all ages and many offer interesting and/or educational age-specific children's programs. With so many cruises and cruise companies to choose from, selecting the right cruise line for your family is often difficult. At Sunway we can assist you with choosing the right one. For most families, your cruise will offer a greatest variety of activities and some great new features to watch out for on board. Combined with choosing a great itinerary and the right ship you are sure to have a family holiday to remember!

Stay & Cruise
Our cruise specialists can assist you in booking your preferred meal times, airport transfers and of course offer suggestions for pre and post-tour nights. Throughout the brochure there are some cruise destinations which are ideal choices for pre or post cruise extensions. Please note that due to flight schedules it may be necessary to have an overnight on the way out and back, to meet your cruise. We can arrange airport to port and port to hotel transfers if required.

Weddings & Special occasions
Dreaming of a romantic wedding but want something different? Getting married on board a cruise is becoming increasingly popular with so many exotic Worldwide cruises to choose from it’s not surprising that each year more and more couples are opting to marry abroad. We give your dreams the full attention they deserve. The Captains are qualified to perform your wedding ceremony or wedding vow renewals while sailing the open waters of the world. We will work with you to plan your big day to perfection – right down to your reception.

 

Call our Cruise experts on 01 2311868for help in choosing the right cruise for you.

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Price subject to availability and/or change. Terms & Conditions apply.


TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise