IMPORTANT INFORMATION


BOOKING CONDITIONS
Please refer to the Sunway Booking Terms & Conditions for details before completing the Booking Form, please read conditions carefully and if you have any queries please contact your agent.

PASSPORT, VISA / IMMIGRATION REQUIREMENTS/ HEALTH FORMALITIES
It is your responsibility to check and adhere to the Passport, Visa, Health, COVID 19 requirements and Immigration requirements applicable to your itinerary and destination. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates /Medical Doctor as applicable. Requirements do change and you must check the up to date position in good time before departure

ESTA USA TRAVEL
Important Information for passengers travelling to the USA or via the USA
Effective January 12, 2009, all travellers from Visa Waiver Programme(VWP) countries (which includes Ireland) will have to register with ESTA “Electronic System for Travel Authorisation” prior to boarding an air carrier or water vessel bound to the USA. Passengers can register at the following website:https://esta.cbp.dhs.gov an approved travel authorization via ESTA is:
  • Required for all VWP travellers prior to boarding a carrier to travel by air or sea to the U.S. under the VWP beginning January 12th 2009
  • Valid, unless revoked, for up to two years or until the traveller’s passport expires, whichever comes first;
  • Valid for multiple entries into the U.S. As future trips are planned, or if an applicant’s destination addresses or itineraries change after their authorization has been approved, they may easily update that information through the ESTA Web site; and
  • Not a guarantee of admissibility to the United States at a port of entry. ESTA approval only authorises a traveller to board a carrier for travel to the U.S. under the VWP. (For additional information, please visit “For International Visitors” at www.CBP.gov/travel. Please note passengers who fail to pre-register with ESTA from January 12th 2009 onwards may be denied boarding, experience delayed processing or be denied admission at a U.S. port of entry. Please note, it is the passenger’s responsibility to pre-register with ESTA
CURRENCY
Local currencies vary throughout the world so it is important that you check what currency is in use in your chosen destination.

HOLIDAY REPS
Whilst Sunway employ local Representatives in a number of their destinations there are some destinations that do not have a local designated Sunway Representative. Please check at the point of sale what Representative Service is available at your chosen destination.

COMPLAINTS
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right whilst you are in resort, however, If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our Customer Services department at Sunway, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin. No later than 28days of your return giving your booking reference and all other relevant information. If you experience illness in resort you should report this to the hotel or the local representative or use the 24-hour telephone number printed on your documentation. You should also consult a local doctor. If, on return to Ireland, your symptoms are ongoing, you should make arrangements to visit your local GP. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint. It may also affect your rights under this contract. Warning: the potential consequences of making fraudulent complaints and claims, include being reported to the Police and facing legal proceedings.
If the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the Organiser’s representative at the location where the Consumer is when the complaint arises and shall if the Organiser requires, complete a form setting out in detail the Consumer complaint. If the Consumer fails to comply with such requirement, the Organiser shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out any subsequent investigation of a complaint which is found to be unjustified.

COMFORT AND SAFETY
Experiencing a different way of life is part of the enjoyment and intrigue of travelling abroad. However, it is worth remembering that when travelling abroad you will also be experiencing different cultures, safety and hygiene standards together with a different attitude to that which you are used to at home. It is widely recognised that Irish standards are amongst the highest in the world and many developing countries including the Mediterranean and North African countries have yet to adopt the level of transportation, accommodation and service standards that we take for granted. It is often difficult, for example, to directly compare local hotel grade systems to our own 'star' ratings. In some cases, local regulations, which are aimed at preserving the historic nature or aesthetic beauty of property, can prevent a hotelier from providing a level of fire safety we are familiar with. At Sunway Holidays we are actively working to raise overseas safety standards and will do our best to make sure your holiday is as safe and trouble free as possible, however we urge you to familiarise yourself with fire and safety notices at your hotel. Please note: most pools and beaches do not have lifeguards. We recommend people drink bottled mineral water whilst abroad.

MEALS
With few exceptions, breakfast is continental breakfast. Half board supplement refers to a buffet dinner unless otherwise stated and in a minority of hotels, lunch maybe substituted for dinner. FB equals full board & AI equals All Inclusive. For details on All Inclusive please see www.sunway.ie. If you have any special dietary needs: e.g. vegetarian - it is essential that you contact us to ensure that your chosen property is suitable.

EXTRAS
Many of the facilities advertised in the hotel and apartments properties are payable locally including but not limited to wellness, beauty , massage, hairdressing, safety deposit box, internet, fax, telephone, tennis, pool tables and other games. These and other costs such as restaurant and bar bills must be paid directly to the hotel either at the time of use or prior to departure depending on the policy of your selected accommodation. Local Resort Tax’s may apply.

ANIMAL AND INSECTS
In many destinations cats, dogs and other animals are allowed to wander at will and there are many that are not domesticated. Please treat any animals you come across with caution and if you are bitten or scratched consult a doctor immediately.
Another factor that can alarm Visitors to the warmer climates is the number and variety of insects. Ants, mosquitoes, cockroaches, and wasps for instance are prolific, particularly in the more rural areas and little can be done about them, except regular control measures. They do not mean that your accommodation is dirty or unhygienic, although the sight of them may be disturbing if you are not used to seeing them.

COTS
Cots and high chairs in some hotels and residences may not be equivalent to Irish standard, so we would advise you to check them carefully prior to use. Charges for the use of cots can be levied by the hotel.

VACATING ROOMS
On the day of departure you shall be required to vacate your accommodation mid morning or noon so that it may be prepared for the arriving guests. Some hotels do provide courtesy rooms. Late check-out may be available please check with the Reception Desk. Local charge will apply.

TRIPLE / QUAD / SINGLE ROOMS
Some accommodations have twin or double rooms that can facilitate an extra bed or beds, it should be noted that these beds are either convertible sofa beds or camp beds. Space will be limited in most cases. Single rooms are limited, may be inferior in quality and may not have balconies and can be smaller than twin rooms. The supplement payable for a single is for the convenience of having a room to oneself.

BAGGAGE
The baggage allowance may vary depending on the airline or flight. Please check your confirmation email or itinerary for correct details. In addition one small piece of hand baggage (normally of a size which will fit under an aircraft seat and of not more than 5 Kg in weight) per person may be carried. Baggage in excess of these limits may be refused carriage or incur an excess baggage charge at check–in for your flight which will be payable by you. If you wish to carry any particularly bulky item of baggage (e.g. wheelchairs, pushchairs, windsurfers, golf clubs etc.) please tell us at the time of booking so that we can ask the airline for permission. Carriage of items such as these cannot be guaranteed and may incur an additional charge. Hand baggage requirements are subject to change in accordance with security measures and it is advised that you check before travel for any changes to baggage allowance. It is also advised that you check on the Government website for the current list of prohibited articles on aircraft by following the link for hand baggage rules. Infants under the age of 2, on the date of their return flight, have no baggage allowance.

PERSONAL SAFTY
Be careful when out and about, watch your handbag, wallet/ phone and camera, do not carry passports or more cash than you think you may need. We urge you to use the safe deposit boxes in your hotel/apartment for all valuables. Use caution as you would at home. Make sure that you have adequate insurance cover and are familiar with the procedures required.

TICKETS AND TIMINGS
Tickets are issued approximately 14 days before departure. Please thoroughly check tickets as flight timings are subject to change. Check in time is 2-3 hours before departure. If you miss your flight as a result of your late arrival we will do our utmost to help you find an alternative way of getting to your resort, but all costs incurred will be your responsibility. If we are unable to offer you alternative flights, full cancellation charges will apply. Please check that your passport and/or papers are in order for travel.

ACCOMMODATION AND RESORTS
We have done our utmost to be accurate in our accommodation and resort descriptions but due to maintenance, refurbishment, low season, bad weather, public holidays and religious festivals, sometimes facilities and entertainment may be temporarily withdrawn without notice. Information on public holidays and religious festivals are available from the relevant embassy.

HOTEL CLASSIFICATION
The grading of hotels and apartments can be puzzling to travellers. These standards or ratings should not be compared with those of other countries. Responsibility and liability for accommodation classifications lies solely with the relevant Local Tourist Authorities and does not necessarily bear any relation to the prices we have negotiated individually with Hoteliers. The Authorities can change a grading without prior notice. There are differences between the standards of different hotels of the same grade in most countries of the world.

ACCOMMODATION ALLOCATED ON ARRIVAL
We will sometimes offer holidays where the accommodation is allocated on arrival. This means that you leave the choice of accommodation and resort to our resort office or representatives at the specified arrival airport (and, where relevant, island). Therefore, you will not know the names of the resort or the accommodation, or the facilities they have, until you arrive at your destination. We do not guarantee that you will be allocated one of the accommodations or resorts featured on this website as we are continuously contracting rooms in other resorts and accommodations not featured. We will neither guarantee whether your accommodation will be in a hotel, apart–hotel or apartment complex nor whether it will be a room, a studio or an apartment. Where holidays are for durations longer than 7 nights we will endeavour to ensure that you remain in the accommodation initially allocated to you throughout your stay. However, there is a possibility that you may be moved to another accommodation during your stay. We recommend that if you have specific needs or requirements, or if you wish to ensure that your accommodation or resort has certain features, you book named accommodation and do not choose this type of holiday.

HOTEL ACCOMMODATION
It is significant to remember that the description of hotel rooms in our Brochure and Website apply to standard twin/double bedded rooms. The allocation of rooms is at the discretion of the hotel. Requests for specific rooms or positions within the hotel cannot be guaranteed although every effort will be made by the hotel to comply with your specific request and every effort is made in passing on your request. However, no request can be guaranteed.

HOTEL FACILITIES
Some accommodations list air-conditioning as a feature, but most countries have an energy conservation programme, so you may find in a few accommodations this facility only functions at certain times of the day or night. Please note there are different types of air-conditioning. There is climate controlled air-conditioning and air-conditioning controlled by the Reception desk. It must also be noted that some hotel facilities may, at certain times not function fully. This may be due to many reasons e.g. a pool being emptied or cleaned. These decisions are part of normal hotel running and are at the discretion of the hotel management. If, however, we are made aware of any closure or of any other alterations to the hotel description, we will pass this on to you as soon as we can. TVs may not receive English channels. Please note minimum numbers maybe required to operate certain clubs or organised events.

NOISE/BUILDING WORK
On our website we have tried to give a fair description of each resort which may give you some idea of whether it is noisy or peaceful. Of course, which you prefer will depend upon the sort of holiday you are looking for. You may consider that being in the centre of a busy resort, near to all the shops, bars, discos and other entertainments is your ideal. Alternatively, you may consider such things best avoided and want a peaceful holiday. The choice is yours. Noise is a very subjective matter, for instance if you live in a rural area you are likely to find even the resorts described as quiet on this website more noisy than you might expect. Remember life has to go on for the locals. They often start work as early as 6:30 a.m., and motorcycles are a common and popular means of transport. Many locals keep dogs or an assortment of other animals which wake up early! Also these are holiday resorts and generally holidaymakers like to stay up late and the local entertainment tends to continue into the early hours and may be in the open air.
It is also a fact of life that even the most idyllic resorts are also working towns/villages for the inhabitants and building works will occasionally be taking place. We have no control over this, but our staff will check regularly for the commencement and progress of any building work near to any of the accommodation featured on this website and will keep us updated. If you are concerned about this, please ring us before you book your holiday and we will advise you if we know of any building works that might affect the holiday you wish to book. After you have booked if we find out about any building works going on near to your accommodation and which we think will affect the enjoyment of your holiday we will notify you. If we think that such works are likely to seriously affect your holiday, we will give you the opportunity to transfer to another holiday or cancel without penalty.

TIPPING AND PORTERAGE
Porterage is not included in the cost of the holidays on this website, although it will be available at the better quality hotels. Especially in more secluded areas, our advice would be to travel as lightly as possible! Tipping is conventional in most countries (provided service is not included in restaurant bills) and 10–15% of the amount of the bill is customary.

SUNWAY HOLIDAYS INSURANCE
It is vital that all clients are adequately insured before travelling. We can therefore arranged comprehensive Travel Insurance with Blue Insurance. If you are taking out insurance cover with Sunway a Policy document will be sent with your booking invoice. Please acquaint yourself with the Terms and Conditions contained therein. Annual Insurance policies may also be purchased. You are strongly recommended to avail of the insurance arrangements, which have been put in place by Sunway however it is completely at your discretion whether you choose Sunway’s insurance or make your own arrangements. It is the responsibility of the Consumer to check that the insurance scheme they choose provides the Consumer with his desired level of cover. In so arranging insurance cover of the Consumer Sunway is acting as the Agent of the relevant insurer and shall not be responsible to the Consumer of any default by the insurer under that policy. Clients booking Insurance policy with Sunway through Blue Insurance / Whitehorse Insurance must submit their claims directly and the contact details for claims form is Tel: 0818 946910 Email: Claims@white-horse.ie. Emergency Assistance Number whilst abroad is +44 1733 224 892.

HEALTHCHECK
If you have availed of Sunway Holidays Insurance you will note that it contains conditions that relate to your health and the health of others who might not be travelling with you but whose well being your trip may depend on. In particular it may not cover medical problems which you or they had ie any pre existing illness before the cover started. Please contact the Medical Health Check number at +353 1 533 7354. If you do not have Sunway insurance, please check your policy carefully. Also to note that Stomach upsets are frequently caused due to over exposure to the sun, unusual food, cold drinks, alcohol and too much fresh fruit (particularly orange juice) and other factors to which our bodies are unaccustomed to. The nearer you can adhere to your usual routine the less chance you have of suffering from stomach complaints. Bring simple remedies from home to help you in the event of tummy and minor discomforts. We advise passengers not to put important medicines in their checked in luggage.

COOLING OFF PERIOD
Our insurance cover allows a 14-day cooling off period. This affords you an opportunity to peruse the policy purchased, should you believe that you have a justifiable reason for cancelling the cover provided by us we will provide you with a refund of the amount paid.

DEPARTMENT OF FOREIGN AFFAIRS
The DFA provides up to date travel information to ensure the safety of Irish citizens travelling abroad. Please visit www.dfa.ie for current information relating to the destination you intend travelling to. We recommend you visit this website before confirming your holiday.

INFANTS
Infants fees vary and are levied for infants that have not reached their 2nd birthday on their return date of travel. Infants must sit on an adults lap. (Cot charges paid locally). To qualify as an infant your child must be under 2 years old on he day of return.

OUR CHILDREN
The safety of our children is considered paramount. Parents should check that they are happy with operated clubs, playgrounds and facilities provided by the accommodation of residence. Always familiarise yourself with the pool areas and depths. Ensure that you understand the flag markings on local beaches. Our child sharing prices are based on children that have not reached their 16th birthday in apartments (unless otherwise stated) and 12th birthday in hotels before the date of departure.

PREGNANCY
You are advised that normally airlines require a medical certificate of fitness to fly if you are more than 28 weeks pregnant and after 32 weeks of pregnancy you will not be allowed to fly. You are in any event advised to consult your Doctor before travelling. If you are travelling with an infant it is very unlikely that sky cots or bassinets will be available on most of the flights that we offer, however please ask if this is important to you.

OTHER INFORMATION
Licensed as a Tour Operator by the Minister of Tourism and Transport. Licence No. T.O. 101 In the event of legislation by any government to impose VAT duty or any taxes whatsoever which have the effect of increasing holiday costs, we will regretfully have to pass these on to our customers.

CHARTER FLIGHTS
Some flights may touch down at different airports on the inbound and/or outbound flight. This is sometimes at the discretion of the Airline / Captain and we may not necessarily have been notified beforehand. All passengers on our charter flights must comply with the following conditions: a) Each passenger shall ensure that he is in normal health, capable of undertaking the flight contemplated and is in possession of all documents, etc. enabling him to comply with all formalities, regulations etc. whatsoever and whosoever both in respect of himself and his baggage and is responsible for all dues and charges in this connection. b) Each passenger shall ensure that their baggage does not contain anything of a hazardous nature or of a nature prohibited by any country or state involved and that animals of any kind do not accompany them. It should be noted that all charter flight timings are subject to alteration and may change prior to your departure. The final timings shall be confirmed upon receipt of your tickets. Flight delays are the responsibility of the airline and subject to their conditions of carriage. Please note that all times are based on the 24-hour clock system.

BROCHURE / WEBSITE DESCRIPTIONS
The descriptions of resorts and accommodation in this brochure have been compiled with care to ensure they are accurate. However, there may be errors or changes that occur after the date of publication. There may be occasions, particularly in low seasons, when accommodation owners or proprietors of other services may withdraw facilities for maintenance or other reasons. These changes are regrettably beyond our control and we reserve the right to change the particulars in this brochure. However, we will inform you of any known changes at the time of booking. If you have already booked will inform you as soon as possible before your departure, where there is time.

CONTENT ACCURACY /CONSUMER INFORMATION: HOTEL AND RESORT DESCRIPTIONS
We have taken great care to ensure that all the information contained on this brochure and our website is accurate and correct. No details have been wilfully misrepresented and, whilst every effort has been made to be completely factual and accurate, there may be circumstances beyond our control where details have changed since our original descriptions were agreed. Much of the information is planned many months in advance; however, if at any stage we are informed of changes or alterations to properties, flight timings or fluctuating rates, then we will pass these changes to you, as soon as is practicable. Generic photographs contained in our brochure and on our website do not necessarily absolutely represent the particular resorts, beaches or amenities adjacent to the properties (or the actual hotel room, apartment, layout, decor, view etc. you might occupy or experience). They are however, absolutely representative of the resorts / amenities / beaches available in the area or of the actual room / apartment in a particular property. Sometimes, especially in low season months, facilities in some properties or resorts may close down or operate at certain times only. Equally, repairs may need to be carried out or maintenance work become necessary. Such matters are wholly beyond the control of Sunway Travel and no liability shall attach to us for any disappointment or diminution of enjoyment caused as a result.

MARKETING MATERIAL
Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this. 2. We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media. You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website, use our "unsubscribe link ", opt-out of personalised emails or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way. Please review our Privacy Notice for more information concerning GDPR.

PRICES
All prices quoted are per person in Euro. Prices featured in our brochure and shown on our website are correct at the time of publication and are given as guidance only. Hotel prices are based on a minimum of 2 persons sharing a twin room. Apartment prices are based on full occupancy sharing. Children do not count towards occupancy prices. A certain minimum number of full fare paying passengers are required depending on the unit type booked and child prices are only available over and above the minimum FFPP (Full Fare paying passengers) Infants are not entitled to baggage allowance. Package holidays prices shown in our brochure and our website are “from” prices and are based on travelling on a specific date. Prices are subject to availability & includes any early booking discount. Flexible holiday prices include return flight and accommodation. Transfers and Baggage Allowances are not always included in our holiday prices but can be added on at the time of booking. Sunway Travel recommend that you always book early to take advantage of early booking prices. The price of your holiday will be confirmed at the time of booking.

IF YOU HAVE A DISABILITY
We have identified hotels throughout our destinations that have rooms suitable for disabled guests. If you do have specific requirements, we would recommend that you contact us before you book and we will be happy to check the suitability of the selected accommodation for your disability or needs.

EXCURSIONS
Excursions or other Tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with Sunway. For any Excursion or other Tour that you book, your contract will be with the Operator of the Excursion or Tour and not with Sunway. We are not responsible for the provision of the Excursion or Tour or for anything that happens during the course of its provision by the Operator.

MISPRINTS AND ERRORS
We take all reasonable care to ensure that the descriptions, prices and information on our website are correct. Regrettably, occasionally, an error will appear. Please contact us and we will tell you of any corrections affecting the holiday you are interested in. We regret that we cannot accept any liability for such errors unless you have followed this procedure.

Book online at www.sunway.ie | Call 01 231 1800 | Contact your local Travel Agent

Updated July 2021