While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.
The safety and wellbeing of our customers will always remain our top priority.
Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.I am booked to travel to a destination that is not included in the Green List?
We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.I am due to travel from September onwards
A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.
I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.
I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.
You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email firstname.lastname@example.org and one of our team will get back to you.
I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.
I want to book a new holiday but I am concerned I will lose my money?
I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.I remain convinced that, when we do return to the skies, we will be both stronger and better than before.
Let’s all look forward to travelling again soon!
Will my holiday to Lapland still go ahead this year.
Our 2020 program to Lapland is expected to go ahead as planned. We are working closely with our partners in Lapland and we remain optimistic that we will be able to take you and your family on holiday this year.
I have paid a deposit for my holiday, will I lose my money if I decide I no longer want to travel
Once we advise that your booking can go ahead as planned and up to the date that the final balance is due, you have the option to cancel your holiday but you will forfeit the deposit paid.
When do I have to pay my balance
Outside 8 weeks most people will have paid a deposit of €50 per person for the trip. The balance of your holiday is due 8 weeks before your departure date. Your balance due date will be on your confirmation invoice.
I’m unsure about paying my balance, what will happen if I don’t pay it on time.
As per the booking conditions that you agreed to at the time of booking, if you choose not to pay your balance on the balance due date, and your flight is still scheduled to operate – your booking will be cancelled and any deposit paid will be forfeited.
How will I know if our trip has been changed.
The unpredictable impacts of the Coronavirus pandemic means that decisions about changes or amendments to your holiday may occur at any time, and could be no more than a few days before you are due to depart, so don’t worry – no news is good news. We pay constant attention to the guidance from the Irish Government and in particular to the Department of Foreign Affairs. We will adhere to any advice issued by the DFA and the Finnish Government in relation to our holidays to Lapland.
We will contact you as soon as it is clear we won’t be able to provide your holiday at the originally planned time.
Will our trip to Lapland be different due to Coronavirus?
Santa and Mrs Claus are doing their very best to keep themselves and all their elves safe. Santa will be shielding during this experience however, you will still be able to meet and chat with Santa like previous years.
We’ll do our very best to make sure your holiday is everything you expect it to be. Due to the constantly evolving nature of the Coronavirus crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe. Wherever we can, we’ll let you know about this in advance, but sometimes it might be at very short notice.
Santa and his elves need to follow their local Covid-19 regulations too and those of our airlines or transport providers,
How will you help to keep me safe on holiday?
We are closely following the advice of the Irish government and the DFA regarding international travel and working within the recommendations and regulations of our destination countries to minimise the risk of Coronavirus. Whilst it would be impossible to eradicate all risk, the best way to stay safe is to maintain good hygiene, regularly wash your hands with soap and water and keep a social distance from others. Where it is not possible to keep over 2m distance from others, you should wear a face covering. For latest advice from the World Health Organisation click here.
Will I be entitled to a full refund if Sunway has to cancel or make a significant change to my holiday due to the Coronavirus outbreak?
Yes, if your flight is cancelled you will be entitled to a full cash refund for the money you paid.
Will I be covered by Travel Insurance if I decide to cancel our holiday
Everything depends on the reason for cancelling. If you are cancelling due to a pre existing illness, you more than likely won’t be coverned unless you notified your insurance provider before you booked the trip.
We would highly recommend that you take out additional Coronavirus travel insurance. Most travel policies will allow you to add it on. Check your policy or call your travel insurance provider to check what your covered for. Also remember for Lapland you need winter sports cover.
We want your experience to be magical and fun and also to provide confidence to all family members in these uncertain times.
Sunway there for you before, during and after your holiday.