Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

(01) 2311 800

Call us Mon-Fri 9am to 5pm

One night in Magical Lapland

One night from €979

Santa's Sleepover!
The perfect choice for a taste of Lapland
Day One
Arrival to Lapland & a full day of Winter snow fun

Meals included breakfast, lunch & dinner

Our day begins with an early morning flight from Dublin, Cork or Shannon Airport to Lapland. Subject to crew permission the festive fun will begin. There will be Christmas singing, colouring, drawing and lots of very excited children.

On arrival at Rovaniemi airport - the official airport of Santa Claus you will be met by our elves who will guide you throughout your stay and help you search for Santa.

Once you've collected your special thermal clothing we will set off & enjoy wintery Lappish activities in the middle of nature. Candles and fires, together with snow covered trees and the magical lights of the arctic, will give the spirit of Christmas. During the day we will take a break from the activities and recharge our batteries by enjoying a nice hot lunch in a cosy restaurant. After a long day we will return to our hotel where we can relax and unwind and enjoy a three course buffet dinner. Don't forget the snow covered town of Rovaniemi is on your doorstep for those still eager to explore.

Please note the order of activities will vary for each group.

Snowmobile Reindeer ride
Husky ride Toboggans
Ice and snow activities
Day Two
Santa Claus Village & Departure

After breakfast, we will check out of our hotel and visit Santa Claus village located on the Arctic Circle. You and your family will enjoy a private meeting with Santa in his official office and Santa will have a small token gift for each child. Make friends with the cheerful postal elves in Santas Post Office where you will see a colourful world of beautiful cards, stamps and gifts. You will have time to write and send your letters from Santa’s official Post Office. Upon leaving the village we will return our thermal clothing.

Finally, it's time to take a short coach transfer back to Rovaniemi airport for our flight home and bid a happy farewell to the land of Santa Claus.

A light lunch will be served on board the flight.

Private meeting with Santa

Santa is waiting for you!
One Night Trips include all these treats

Return flights 20kg baggage allowance
Accommodation All transfers
Thermal suits and boots Meals as per itinerary
Activities as per Itinerary Private meeting with Santa
Snowmobile Reindeer ride
Husky ride Toboggans
Ice and snow activities

SANTA CLAUS HOTEL

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