Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

01 2366866

Call us Mon-Fri 9am to 5pm

Mark Warner Home  >  About Mark Warner

 

 

About Mark Warner

Who They Are and What They Do
It all begins in 1974 when 500 customers signed up for Alpine holidays with a house-party atmosphere. Jump forward 40 years and Mark Warner has grown into one of the most highly regarded independent travel companies in the UK.

In October 2014 they were voted Ski Tour Operator at The Times, Sunday Times and Sunday Times Travel Magazine Awards and in November 2014 they were voted Best Family Tour Operator, Best Activity & Adventure Operator and Best All Inclusive Operator. Silver was awarded for Best Ski Operator and Bronze for Best Singles Operator. In December 2014 they were also voted Best Ski Operator in the Telegraph Travel Awards.

In 2013 alone they were voted Best Medium Ski & Winter Sports Holiday Company, Best Medium Activity/Sports Holiday Company and Best Medium All Inclusive Holiday Company in the British Travel Awards, and best ski operator in the Telegraph Travel Awards.

But it's the public that really counts to them - and of the 50,000 passengers who travel with them to a mix of ski and beach resort holidays each year, a healthy number 40% re-book again and again, delighted by the combination of great locations, relaxed surroundings, superb facilities (tennis, water sports, childcare), brilliant, endlessly helpful staff and good company. Personal recommendations also account for a huge number of bookings.

At Mark Warner they believe it's our attention to the big things as well as the little ones that make their holidays stand out. In winter this means excellent snow-sure resorts and comfortable, well-located accommodation shared with like-minded people, but also details such as freshly baked cakes at afternoon tea and sociable après-ski gatherings in the cosy hotel bars. In summer it means idyllic Mediterranean beach resorts with superb tennis and watersports but also the freedom to simply unwind by the pool.

They are also innovators, having introduced ski hosting in the 1970s and set up their famous childcare program in the 1980s. Indeed, if you are travelling with children you can be confident that wherever you holiday with them, their kids' clubs and free evening crèches will leave every member of the family with memories to last a lifetime.

On the other hand, they run adult-friendly/adult-only weeks in some of their chalet hotels and beach resorts in keeping with that original idea of providing holidays with a house-party vibe for singles and couples with an enthusiasm for sport, sunshine and good living.

Mark Warner in the Press:
'Guests on a Mark Warner holiday know what they like and what they can expect [...] Many, like ourselves, are repeat visitors, drawn in - certainly in the early days - by the excellent childcare clubs for babies upwards. Now, travelling with young teenagers, the clubs are still what attract my "Indies", as they are now labelled, as well as the large range of sporting activities that we can all get stuck into.'
Fiona Knight, The Telegraph, February 2014

"As an intolerant man without children, I am well qualified to comment on the intrusion levels of awful kids on holiday and I can confirm that back at the resort [of Lakitira] Mark Warner have truly nailed the problem. Because it never became one. The place was apparently teeming with kids but I rarely heard or saw them. When I did see them they were quietly concentrating on games with one of the endlessly patient Mark Warner staff or simply too exhausted from having fun to become annoying. I have no idea how the staff do this but they do.'
Chris Hughes, Daily Mirror, November 2013

"Never have I been so active during a beach holiday. Now I was happily sleepy after an 18km mountainbike ride on the Greek island of Kos. A holiday at Mark Warner Lakitira Beach Resort is the perfect balance of adventure, activity and pure relaxation [...] I could definitely get used to a life where a game of tennis ends with a cold lager in the beach bar. "
Natalie Chalk, Daily Star, September 2013

'There are morning walks, water polo, volleyball and football as well as sunrise and sunset stretches, yoga, Pilates and zumba. And a vast spa with treatments including a chocolate body wrap. I booked a 45-minute lesson at [Levante's] impressive tennis centre with its six new AstroTurf courts. I also took a mountain-bike excursion up the coast past Afandou to Traounou Beach, a long, largely pristine stretch of sand with little development. Both highlighted the glories of a sunny Mediterranean holiday.'
Jane Anderson, The Independent, June 2013

'My son had a ball [at Levante], and I had a swim and a rest (or went off mountain biking, or had a treatment in the spa, or took a pilates class...). The best thing was the range of activities he got to do - things he wouldn't necessarily have been able to do with me, such as sailing. I can honestly say he tried out more new things than I did in the week we were there.'
Rhonda Carrier, BA High Life, June 2013

'The spa did it for my daughter, and my son is a sucker for a fast boat ride. The Levante Beach Hotel in Afandou [...] was everything we'd hoped it might be.'
Malcolm Herdman, Daily Mail, January 2013

Testimonial: 'The children and I spent a lot of time together on our Mark Warner Holiday, but we also spent some time apart. There was peace and space for me, activities like sailing and windsurfing and kayaking introduced to them - practised when we all got together later - and enormous fun all round. The Kids Clubs meant they made friends and I had some company while they played. Being a single parent really wasn't an issue because there's so much to do all the time, it's difficult to tell who's with who anyhow! The food is excellent and I wholeheartedly recommend one of their breaks.'
Older Single Mum Blog, October 2014

TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise