Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Gloria Palace Royal Hotel & Spa

1/30

Gloria Palace Royal Hotel & Spa

Puerto Rico

The Gloria Palace Royal Hotel & Spa is a spacious, modern hotel built into the cliffs has a restful ambiance and stunning views of the Amadores beach from the pool and restaurant areas. Towering over this beautiful crescent shaped white sandy beach with all rooms seafacing it makes the most of this amazing situation. Ideal for clients looking for excellent facilities in a relaxing atmosphere.

Location


● Clifftop location
● Amazing views of Playa Amadores beach and sea
● 200m to Puerto Rico via seaside promenade walk
● 2km to Anfi Tauro golf course
● 50km from Las Palmas airport

Accommodation


● Double bedroom: with double bed and sofa bed
● Junior Suite with seperate bedroom have twin beds, sofa and fold up bed possible.
● All room facilities include: Air conditioning, TV, mini bar* (on request), safety deposit box* and balcony with sea view. Bathroom with bath, showerhead, bathrobes, slippers and hairdryer.

Facilities


● 2 swimming pools, one with stunning views over the ocean
● pool towels with deposit
● 2 bars pool & show bar
● 2 restaurants, buffet & a la carte restaurant
● Spa & wellness centre with free use of jacuzzi, gym, hydro massage pool (over 15 years)
● Ironing services*
● Free WiFi

Children's Facilities


● 2 children's pool
● Mini club (4-12 yrs) all season
● Mini disco
● Babysittiing on request through outside company*
● Cot on request

All Inclusive


● Meals: Buffet breakfast, lunch and dinner. Afternoon tea & Snacks at set times, Ice cream
● Drinks: Selected local-brand & selected international brand alcohol in all inclusive bar, water, soft drinks, tea & coffee until 01.00.

Facts


● Board Bed & Breakfast for summer 2019 & 2020 with option of other meal plans. 2019 winter season Half board only.
● Cleaning & towel change daily, linen 3 times weekly
● No of rooms: 197, No of floors: 4, Number of lifts: 11.
● Official Rating: 4* Superior
● Child age: under 13 years

Notes


● Due to its hillside position this hotel offers spectacular views with access to the man made beach of Playa Amadores just 200 metres via a steep hill which may not be suitable for clients with walking difficulties.
● Please note difference in board basis for different seasons.
● *=Local cost

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise