Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Now Onyx Punta Cana Holidays with Sunway

Dominican Republic Accommodation - Now Onyx Punta Cana - Sunway.ie Now Onyx Punta Cana, Dominican Republic
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Now Onyx Punta Cana

Situated in the northern part of Punta Cana and set on a remote, palm-studded beach in Uvero Alto, Now Onyx offers luxurious accommodations ideal for couples and the whole family. With limitless gourmet à la carte dining and unlimited top-shelf beverages at twelve restaurants and ten bars, live entertainment for all ages, five swimming pools, supervised clubs for kids and teens, the fun times spent at Now Onyx Punta Cana will be unforgettable.

Now Onyx Punta Cana Accommodation

822 suites provide luxurious amenities including a whirlpool on every suite’s private, furnished terrace or balcony, free Wi-Fi, a daily refreshed minibar and 24-hour room service. All ground floor suites are swim out offering direct access to a pool right from the terrace. Guests staying in the Preferred Club will receive preferential status and amenities, exclusive access to two private lounges and two private pools and more. Plus, connecting rooms are available – perfect for families or groups.Unlimited-Luxury® where everything is included: • Limitless access to gourmet à la carte dining options without reservations required • Unlimited international and domestic top-shelf spirits • Unlimited natural fruit juices and soft drinks • 24-hour room and concierge services • Pool and beach wait service • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer • Daily maid service • Endless daytime activities and live nightly entertainment • Theme parties, oceanfront bars and entertainment venues • No wristbands required • All taxes and gratuities Unlimited-Luxury® for reconnecting every generation.

Included in the Unlimited-Luxury® experience at Now Onyx, adult guests* have complete access to everything next door at Breathless Punta Cana. Guests of Now Onyx can also enjoy limitless access to gourmet à la carte dining options without reservations required at four à la carte restaurants, a buffet, a café, a grill on the beach, an ice cream parlour and a burger place. Unlimited international and domestic premium spirits are served at ten bars and lounges. Guests can also enjoy dining and nightlife through the Sip, Savour & See program at the nearby Dreams, Now and Sunscape Resorts & Spas.

*=local charge

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