Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.

The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton

Gloria Palace San Agustin Thalasso Hotel


Gloria Palace San Agustin Thalasso Hotel

San Agustin

The Gloria Palace San Agustin is a large hotel set in lovely gardens with a thalasso centre and spacious terrace areas. As part of the Gloria Thalasso Hotel chain, it prides itself on their excellent reputation for service and facilities. This property has become increasingly popular on the Irish market. A friendly, well run hotel it has something to offer all types of client including a broad range of activities.


● 500m to the nearest shopping centre.
● 600m from the beach
● 5.5km from Playa del Ingles
● 8km from Maspalomas
● Complimentary shuttle bus to Playa del Ingles
● 7.5km to thenearest golf course
● 26km from Las Palmas airport


● Double Rooms: with double bed and sofa bed
● Junior Suite: open plan room with twin beds & sofa bed
● Family rooms: with two seperate bedrooms, accessed by steps in pool area
● All room facilities include: Air conditioning, TV, Free WiFi, telephone, minibar* on request, balcony and safety deposit box*. Bathroom with bath and shower head, hairdryer.


● 2 Outdoor swimming pools with pool towels* with deposit
● 5 bars
● 2 restaurants, buffet half board & a la carte restaurant
● tennis / squash courts*
● nightly entertainment
● rooftop chill out zone* with pool adult only
● private area reserved for naturists
● Thalasso centre over 15 years only (this will be closed from 1st May 2019 to 19th December 2019 for improvements and modernisation)
● hairdresser*
● Free WiFi

Children's Facilities

● One pool with separate children's section
● Mini club (4-12 years)
● Mini disco
● cots on request
● Babysitting* on request

All Inclusive

● Meals: Buffet breakfast, lunch and dinner. Afternoon tea & Snacks at set times. Ice cream
● Drinks: Water, soft drinks, coffee & tea. Selected local-brand alcohol, house selection of international brands and soft drinks in all inclusive bars until 01.00.


● Board Basis: Bed & Breakfast for summer 19 & 2020 with other meal options available. Half board basis for winter 2019 only.
● Cleaning: daily, towel change: daily, (if requested) linen: twice weekly
● No of rooms: 448, No of floors: 9, No of lifts: 4
● Official Rating: 4*
● Child age: 12 years


● Please note the Thalasso centre will be closed from 1st May 2019 to 31st October 2019 for improvements and modernisation.

● Please note difference in board basis for different seasons
● *=Local cost


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The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see and follow dfatravelwise