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Sunway Frequently Asked Questions

Frequently Asked Questions

Below we've listed some of the most frequently asked questions by our clients.

BEFORE YOU BOOK

What can I book online?

Our Summer Sun and Winter Sun holidays are on sale with holidays and charter flights. Our summer destinations include The Algarve, Bulgaria, Costa del Sol, Fuerteventura, Gran Canaria, Lanzarote, Lisbon, Majorca, Morocco, Sicily, Sorrento, Positano, Capri, The Amalfi Coast and Turkey.

Am I seeing the LOWEST prices available?

Yes, as soon as our prices change, they appear immediately on www.sunway.ie

When searching for availability for 28 June, your online booking system showed holidays for June & July - why?

If no availability is found for your chosen date, our system will show alternative dates available for you to choose from.

How much will be debited from my credit card/debit card?

If your departure date is within 8 weeks, the full payment is debited from your card. If outside of 8 weeks, we only require a deposit of €50 per person - the balance can be paid by cheque, credit card or debit card.

Do I need to have travel insurance before travel or is my E111 sufficient?

Sunway recommends all clients have some form of travel insurance, even if in posession of an E111 form.

What if I don't want to take Sunway insurance?

It is not compulsory to take out Sunway insurance, however it is essential to have some form of holiday insurance. You will be required to provide proof of an insurance policy prior to traveling with us. We recommend you ensure that any alternative insurance policy includes covers for (a) loss of baggage, (b) flight delays, (c) cover while in resort and (d) cancellation of your holiday prior to travel. To view the Sunway insurance cover click here.

What do Sunway.ie do with passenger information?

Any information obtained via this web site will be used for the purposes of carrying out bookings and communication with you in respect of them. This information allows us to process your holiday booking and to send through your holiday itinerary by E-mail or post. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation. We may use the information we collect occasionally to notify you about new Sunway Travel services, important functional changes to the site and special offers we think you'll find valuable (only where you've agreed to be notified of this information).

Does Sunway.ie disclose information it collects to outside parties?

We only provide information to our suppliers in relation to your travel arrangements to provide service for your holiday. This information will not be used for any other reason other than for the specific holiday booked online.

Does 'Half-board' include breakfast and dinner or breakfast and lunch?

In general, half board includes breakfast and dinner. Some properties allow you to avail of lunch instead of dinner but not in all cases. Where available, this can be organised on arrival at your hotel reception.

Can I book long-stay durations (more than 1 or 2 weeks)?

Most of our holidays consist of 1 and 2 week durations. From time to time we offer longer stays including 3 & week durations. Long-stay holidays are not bookable online and are on a 'request only' basis. Please call us with your particular enquiry.

AFTER YOU BOOK

I booked my trip online but need to make changes to it.

All changes need written notification from the lead passenger. Please email changes to admin@sunway.ie

What is my baggage allowance?

This ranges between 15 and 20 kilos per person, depending on the airline. Your e-ticket will show exactly what your allowance is.

Do infants have their own baggage allowance?

No, it is taken as part of a full paying passenger's baggage allowance.

Are transfers included in my package, if so will I be met by a representative?

Transfers are included on Sunway package holidays for European destinations. Sunway also have a representative in all charter destinations to meet and greet you on arrival/return. If you have booked a flight only or a DIY holidays, transfers and rep. services are not included.

How do I receive my tickets/ How soon should I receive them?

Tickets are sent to your email account approximately 10 days before departure or earlier. Tickets will not be sent until full payment is received.

My tickets haven't delivered to my email account (inbox) - what should I do?

Please check all folders in your email account i.e. spam/junk mail also. As tickets are composed of a number of pages, your account may detect this as junk/spam and automatically go to this folder. If they have not been received please mail eticket@sunway.ie or call 01 2311800 and quote your reference with an alternative email address.

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