Below we've listed some of the most frequently asked questions by our clients.
Our Summer Sun and Winter Sun holidays are on sale with holidays and charter flights. Our summer destinations include The Algarve, Bulgaria, Costa del Sol, Fuerteventura, Gran Canaria, Lanzarote, Lisbon, Majorca, Morocco, Sicily, Sorrento, Positano, Capri, The Amalfi Coast and Turkey.
Yes, as soon as our prices change, they appear immediately on www.sunway.ie
If no availability is found for your chosen date, our system will show alternative dates available for you to choose from.
If your departure date is within 8 weeks, the full payment is debited from your card. If outside of 8 weeks, we only require a deposit of €50 per person - the balance can be paid by cheque, credit card or debit card.
Sunway recommends all clients have some form of travel insurance, even if in posession of an E111 form.
It is not compulsory to take out Sunway insurance, however it is essential to have some form of holiday insurance. You will be required to provide proof of an insurance policy prior to traveling with us. We recommend you ensure that any alternative insurance policy includes covers for (a) loss of baggage, (b) flight delays, (c) cover while in resort and (d) cancellation of your holiday prior to travel. To view the Sunway insurance cover click here.
Any information obtained via this web site will be used for the purposes of carrying out bookings and communication with you in respect of them. This information allows us to process your holiday booking and to send through your holiday itinerary by E-mail or post. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation. We may use the information we collect occasionally to notify you about new Sunway Travel services, important functional changes to the site and special offers we think you'll find valuable (only where you've agreed to be notified of this information).
We only provide information to our suppliers in relation to your travel arrangements to provide service for your holiday. This information will not be used for any other reason other than for the specific holiday booked online.
In general, half board includes breakfast and dinner. Some properties allow you to avail of lunch instead of dinner but not in all cases. Where available, this can be organised on arrival at your hotel reception.
Most of our holidays consist of 1 and 2 week durations. From time to time we offer longer stays including 3 & week durations. Long-stay holidays are not bookable online and are on a 'request only' basis. Please call us with your particular enquiry.
All changes need written notification from the lead passenger. Please email changes to firstname.lastname@example.org
This ranges between 15 and 20 kilos per person, depending on the airline. Your e-ticket will show exactly what your allowance is.
No, it is taken as part of a full paying passenger's baggage allowance.
Transfers are included on Sunway package holidays for European destinations. Sunway also have a representative in all charter destinations to meet and greet you on arrival/return. If you have booked a flight only or a DIY holidays, transfers and rep. services are not included.
Tickets are sent to your email account approximately 10 days before departure or earlier. Tickets will not be sent until full payment is received.
Please check all folders in your email account i.e. spam/junk mail also. As tickets are composed of a number of pages, your account may detect this as junk/spam and automatically go to this folder. If they have not been received please mail email@example.com or call 01 2311800 and quote your reference with an alternative email address.