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Frequently Asked Questions

Below we've listed some of the most frequently asked questions by our clients.

Home  >  Frequently asked questions



What can I book online?

Our Summer Sun and Winter Sun holidays are on sale with holidays and charter flights.

Am I seeing the LOWEST prices available?

Yes, our booking system is a live system.

How much will be debited from my credit card/debit card?

Some flight only require a deposit payment with the remaining payment due 8 weeks before departure, where other 3rd party flights require full payment at the time of booking. This is clearly shown on screen before you confirm your booking.

Do I need to have travel insurance before travel or is my E111 sufficient?

Sunway recommends all clients have some form of travel insurance, even if in posession of an E111 form.

What if I don't want to take Sunway insurance?

It is not compulsory to take out Sunway insurance, however it is essential to have some form of holiday insurance. You will be required to provide proof of an insurance policy prior to traveling with us. We recommend you ensure that any alternative insurance policy includes covers for (a) loss of baggage, (b) flight delays, (c) cover while in resort and (d) cancellation of your holiday prior to travel. To view the Sunway insurance cover click here.

What do do with passenger information?

Any information obtained via this web site will be used for the purposes of carrying out bookings and communication with you in respect of them. This information allows us to process your holiday booking and to send through your holiday itinerary by E-mail or post. We ask for your telephone number so that we can contact you urgently if there is a problem with your reservation. We may use the information we collect occasionally to notify you about new Sunway Travel services, important functional changes to the site and special offers we think you'll find valuable (only where you've agreed to be notified of this information).

Does disclose information it collects to outside parties?

We only provide information to our suppliers in relation to your travel arrangements to provide service for your holiday. This information will not be used for any other reason other than for the specific holiday booked online.

Does 'Half-board' include breakfast and dinner or breakfast and lunch?

In general, half board includes breakfast and dinner. Some properties allow you to avail of lunch instead of dinner but not in all cases. Where available, this can be organised on arrival at your hotel reception.

Can I book holidays for short or long stays?

Yes, Sunway now offer a variety of holiday stays from 2 nights to 30 nights.


I booked my trip online but need to make changes to it.

All changes need written notification from the lead passenger. Please email changes to [email protected]

What is my baggage allowance?

We offer a range of baggage options which is shown during your booking process. In many cases you can choose from a list of baggage options.

Do infants have their own baggage allowance?

No, it is taken as part of a full paying passenger's baggage allowance.

Are transfers included in my package, if so will I be met by a representative?

Transfers are included on Sunway charter package holidays for European destinations. Sunway also have a representative in all charter destinations to meet and greet you on arrival/return. If you have booked a flight only or an non-charter flight holiday, transfers and rep. services are not included but can be added at an additional charge.

How do I receive my tickets/ How soon should I receive them?

Tickets are sent to your email account approximately 10 days before departure or earlier. Tickets will not be sent until full payment is received.

My tickets haven't delivered to my email account (inbox) - what should I do?

Please check all folders in your email account i.e. spam/junk mail also. As tickets are composed of a number of pages, your account may detect this as junk/spam and automatically go to this folder. If they have not been received please mail [email protected] or call 01 2311800 and quote your reference with an alternative email address.


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