Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Israel / Tel Aviv

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Israel / Tel Aviv

Israel is an exciting destination, a land steeped in history and culture, the birthplace of Christianity and a landscape so beautiful and natural for you to discover. Visit the calm of the Dead Sea, known to possess various healing properties, Marvel at the sights of Jerusalem, Israel’s, the Wailing Wall and Holy Sepulchre, the old cities ancient cobbled streets or take a visit to Mount Olive and The Mount of Beatitudes. Bethlehem is worth a visit, as well as Nazareth, one of the most important of the Christian holy sites and The Galilee area, north of Jerusalem, is the destination of pilgrims and nature-lovers alike. For those who love sun, sand and sea, Israel has a spectacular coastline and turquoise waters for your pleasure, Tel Aviv is a vibrant modern city that is best known for its sun-drenched beaches, nightlife, designer shopping, crowded street markets and high culture and Sunbathing and scuba diving is the allure of the Red Sea port of Ela.

The best time of year to visit is during the spring (March/April) and autumn months (September/October), when the weather is cooler. Travelling distances are not too long in Israel which makes it easy to take one of our suggested tours, of if you prefer to make your arrangements, there is good public transport systems in place, and alternatively you can hire a car and explore the countryside and all the religious and historical sites it has to offer at your leisure.

Tel Aviv is a modern city best known for its vibrant beachfront location a wonderful 10km stretch of golden sand, a wonderful array of cafes, shops, markets and an abundance of nightlife to explore. Tel Aviv also provides an ideal base from which to explore other parts of Israel, including Jaffa, the Galilee area and Caesarea.

Important Information: Passengers intending to proceed from Israel to Arab countries “other than Egypt, Jordan or the United Arab Emirates” should ensure that their passport does not contain an Israeli visa or stamps, since no passenger is allowed to enter other Arab countries with such passports. NOTE: It is highly recommended that your passport has at least six months validity remaining after your intended date of departure from your travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise