Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Sunway offer holidays to Israel / Tel Aviv, Israel

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Israel / Tel Aviv

Israel is an exciting destination, a land steeped in history and culture, the birthplace of Christianity and a landscape so beautiful and natural for you to discover. Visit the calm of the Dead Sea, known to possess various healing properties, Marvel at the sights of Jerusalem, Israel’s, the Wailing Wall and Holy Sepulchre, the old cities ancient cobbled streets or take a visit to Mount Olive and The Mount of Beatitudes. Bethlehem is worth a visit, as well as Nazareth, one of the most important of the Christian holy sites and The Galilee area, north of Jerusalem, is the destination of pilgrims and nature-lovers alike. For those who love sun, sand and sea, Israel has a spectacular coastline and turquoise waters for your pleasure, Tel Aviv is a vibrant modern city that is best known for its sun-drenched beaches, nightlife, designer shopping, crowded street markets and high culture and Sunbathing and scuba diving is the allure of the Red Sea port of Ela.

The best time of year to visit is during the spring (March/April) and autumn months (September/October), when the weather is cooler. Travelling distances are not too long in Israel which makes it easy to take one of our suggested tours, of if you prefer to make your arrangements, there is good public transport systems in place, and alternatively you can hire a car and explore the countryside and all the religious and historical sites it has to offer at your leisure.

Tel Aviv is a modern city best known for its vibrant beachfront location a wonderful 10km stretch of golden sand, a wonderful array of cafes, shops, markets and an abundance of nightlife to explore. Tel Aviv also provides an ideal base from which to explore other parts of Israel, including Jaffa, the Galilee area and Caesarea.

Important Information: Passengers intending to proceed from Israel to Arab countries “other than Egypt, Jordan or the United Arab Emirates” should ensure that their passport does not contain an Israeli visa or stamps, since no passenger is allowed to enter other Arab countries with such passports. NOTE: It is highly recommended that your passport has at least six months validity remaining after your intended date of departure from your travel destination. Immigration officials often apply different rules to those stated by travel agents and official sources.

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