While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.
The safety and wellbeing of our customers will always remain our top priority.
Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.
I am booked to travel to a destination that is not included in the Green List?We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.
I am due to travel from September onwardsA lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.
I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.
I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.
You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.
I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.
I want to book a new holiday but I am concerned I will lose my money?
I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.
I remain convinced that, when we do return to the skies, we will be both stronger and better than before.Let’s all look forward to travelling again soon!
Warm regards
Mary Denton
CEO
Sunway have some fantastic All Inclusive Properties for your Summer 2021 getaway. All Inclusive means the price of the holiday includes all meals, snacks, soft drinks, and most alcoholic drinks. Many properties also offer a huge selection of sports and activities. All Inclusive is a great way to stay within budget while getting the most from your holiday.
Sunway's all inclusive sun holidays offer excellent value for money and are available in:
With our All Inclusive holidays, everything is paid for before you depart Ireland. All Inclusive means your meals (Breakfast, Lunch, Dinner & Snacks) & drinks (including selected alcoholic drinks) are included in your holiday price. That means the day to day holiday budgeting is taken care of, giving you more time to relax.
Many of our all inclusive holidays are family friendly and offer great facilities to families of all ages. There's also a selection of choices for couples, single travellers, lively or quiet resorts. We offer all inclusive holidays for all types of budgets. This means we have a Sunway All Inclusive holiday for you.
The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise
