Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Morocco Holidays

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Morocco Holidays

Irish people love to go to Morocco for the culture, food, beaches, sports and shopping. This North African nation is synonymous with golden beaches, buzzing cities, vibrant souks and active sports. However, you can also trek the Sahara, surf on an idyllic beach or trek the Atlas Mountains. There is so much to see and experience in this budget destination. It’s the perfect year-round holiday. Day time temperatures are up in the mid-20s most of the winter, and still hitting the 30s all through the autumn making Morocco a go-to place for a blast of sun, sea and surf just as it starts getting cold in Ireland. Morocco’s sandy coastline is actually 1,200 miles (nearly 2,000 km) long. The beaches themselves are stunning and line the Atlantic and Mediterranean coasts with fascinating seaside towns and numerous idyllic stretches of golden sands. Eat lots of seafood when on the coast and enjoy the relaxed vibes of the lazy surf towns. The Sahara Desert is a stunning place, and Morocco is a great starting point for venturing into the dunes. Endless layers of soft golden sand dunes fill the horizon, and climbing up these massive dunes is surreal. The atmosphere is so quiet and peaceful, and watching the sunset or sunrise over the desert is unforgettable. You'll also witness amazing stars, as there is barely any light pollution from civilization to cover them up. ? Shopping in Morocco is an experience to be remembered. Fez, Casablanca and Tangier are the most popular shopping hubs in the country. It’s easy to get lost in the winding mazes of souks packed with ceramics, spices, leather goods, baskets, carpets and jewellery. The medinas also have plentiful shopping opportunities. Giant mountains of colourful powdered spices, leather goods, vibrantly patterned pots and donkeys carrying carts of watermelons are all part of the visual magic. You can buy olives, spices and fresh produce at bargain prices from the street markets too. Trekking experiences are plentiful. The main mountain ranges in Morocco are the Rif Mountains, Atlas Mountains, Middle Atlas Mountains and Anti Atlas Mountains. The Rif Mountains, located in the northern section of the country, are covered with cascades, forested land and caves. Expert trekkers will find more challenging terrain in the High Atlas Mountains. Located just below the Mediterranean Sea, the cuisine in Morocco has similar ingredients to that of countries like Italy, Spain or Greece. The best fruits in Morocco include peaches, cherries, oranges, dates, and figs. Some traditional Moroccan dishes include couscous served with meat or roasted veggies, omelettes served with bread and olive oil, and fresh grilled sardines near the ocean. Tagines are also very popular. The Imperial cities of Morocco are teeming with history. Marrakech, Fez, Rabat, Casablanca and Meknes house a variety of palaces, churches, mosques and museums. Tours through the Imperial cities usual offer a day or two in each destination. It’s an eternally photogenic country. Ornate geometric patterns, thousands upon thousands of intricately placed tiles, and majestic archways – are just some parts of the best of Islamic and Moorish architecture.

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise