Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Sunway offer holidays to Brooklyn, New York

New York Holidays - Fly from Ireland Your New York Holiday begins with Sunway
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New York Holidays

Known as “The Big Apple”, New York is a vibrant, dynamic and exciting city with something for absolutely everyone. New York City is made up of five boroughs: Brooklyn, The Bronx, Staten Island, Queens and Manhattan which is the most famous and home to so many iconic landmarks.

Visit Times Square, Fifth Avenue, the Empire State Building, the Statue of Liberty, 9/11 Memorial, Wall Street, Greenwich Village, Walk the High Line, Central Park as well as hundreds of other world-famous attractions. Discover world famous museums, art galleries, the theatres of Broadway, shop till you drop in the city or at the famous outlet malls and new shopping outlets on Staten Island. You can't visit New York and not cross the Brooklyn Bridge and see this vibrant and happening neighbourhood with so much. 

Experience the non-stop entertainment and vibrant city that never sleeps. A trip to New York is still the ideal city break holiday package for everybody

Top Tips:
With so much to see and do picking and choosing can sometimes prove difficult. We recommend you purchase in advance a New York Explorer Pass with prices from e68pp you make a great saving and get admission to a selection of over 50 top attractions Including, The Empire State Building, The Statue of Liberty or a visit to the Ground Zero Museum to learn about an important part of NY history. Take a visit to Woodbury Common Premium Outlets, where you can make savings of 25 to 65%. Take in a Broadway show, like the Lion King and let Sunway purchase your tickets.

 

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Prices are 'from' prices per person, based on 2 sharing and include: Return Flights & Taxes from Ireland, Accommodation & Board as specified above

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