Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Sunway offer holidays to Toronto, Toronto

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Toronto

Located on the shores of Lake Ontario, Toronto is the largest and one of the most vibrant cities in Canada. It is a friendly city offering a great array of attractions to visitors with its parks, gardens, museums, galleries, culture, fine dining, a fantastic theatre scene and also a great city for shopping. Toronto's distinct neighbourhoods are the heart of the city, pulsing with life, each having a personality of its own and a visit isn't complete without exploring these culturally-diverse areas and experience what makes Toronto the vibrant eclectic place it is.

A trip to the Eaton Centre, the largest shopping mall in the city is sure to please shoppers or hit the shops along Yonge Street, the longest street in the world – literally! A visit to the CN Tower, one of the highest free standing structures in the world is a must with its fabulous views over the city. Take the glass-fronted and glass-floored elevator up to the SkyPod for fantastic views of the city. On clear days you can see over 160 kilometres to Niagara Falls! Perhaps take a tour around Casa Loma, Toronto’s majestic castle. Dating back to 1911 it is a throwback to European elegance and splendour. And  with Niagara Falls a short distance away, only 90mins from downtown Toronto, it is easy to take a tour to see one of Canada's most popular sights.
 

Top Tips:
Niagara Falls & Niagara Region. One of the Seven Wonders of the World is just a short drive from Toronto. Packed with amazing attractions, world-class dining, and family adventure, Niagara Falls is the perfect day trip. The Niagara Region is also one of the world’s most acclaimed grape growing and winemaking district’s? Discover the best of the region’s vineyards by following the Wine Route of Ontario through the beautiful countryside on a guided tour. Whether you’re looking to experience the power of the Fall’s or the natural beauty of the surrounding area, a visit to Niagara is a must!

Create and/or save a Toronto quote easily online by completing our USA&Worwide search box to the left, proceed to book if you wish or call us for further information. The choice is yours!

 

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Prices are 'from' prices per person, based on 2 sharing and include: Return Flights & Taxes from Ireland, Accommodation & Board as specified above

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