Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Sunway Customer Support

Contact us

Feel free to contact us with any queries you may have

Our customer support team are available between 9am and 6pm Monday to Friday and Saturday 10am to 5pm *. We do not open on Bank Holidays or Public Holidays.

Visit our Frequently Asked Question section for the most common questions asked by our customers.

We also appreciate the need to offer individual assistance and advice on a one-to-one level over the telephone.

Please avail of our customer support team to help you in choosing your holiday / flight arrangements or if you experience difficulties booking online.

Customer Support

Telephone: +353 (01) 2311888
Monday-Friday 9am-5pm

E-mail: online@sunway.ie

Feedback

We welcome your feedback about our web-site and booking system.

We will treat all feedback with individual attention and we endeavor to reply where requested.

Our locations

Sunway Holidays, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin, A96 RK31 - Tel: (01) 2311888

* On Saturdays our walk-in office is closed. Support available by telephone only.

HolidaysOnline, 3rd Floor, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin, A96 RK31 - Tel: (01) 2366868
www.HolidaysOnline.ie


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HolidaysOnline.ie are agents for all of the main tour operators and airlines and offer expert advice with the very best prices available.

The Sunway Travel Group are a fully bonded and licensed travel company through the bonding and licensing requirements of the Commission for Aviation Regulation - License no. 101.

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