Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

01 2311800

Call us Mon-Fri 9am to 5pm

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Sunway Customer Support

Contact us

Feel free to contact us with any queries you may have

Our customer support team are available between 9am and 6pm Monday to Friday and Saturday 10am to 5pm *. We do not open on Bank Holidays or Public Holidays.

Visit our Frequently Asked Question section for the most common questions asked by our customers.

We also appreciate the need to offer individual assistance and advice on a one-to-one level over the telephone.

Please avail of our customer support team to help you in choosing your holiday / flight arrangements or if you experience difficulties booking online.

Customer Support

Telephone: +353 (01) 2311888
Monday-Friday 9am-5pm

E-mail: online@sunway.ie

Feedback

We welcome your feedback about our web-site and booking system.

We will treat all feedback with individual attention and we endeavor to reply where requested.

Our locations

Sunway Holidays, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin, A96 RK31 - Tel: (01) 2311888

* On Saturdays our walk-in office is closed. Support available by telephone only.

HolidaysOnline, 3rd Floor, Marina House, Clarence Street, Dun Laoghaire, Co. Dublin, A96 RK31 - Tel: (01) 2366868
www.HolidaysOnline.ie


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HolidaysOnline.ie are agents for all of the main tour operators and airlines and offer expert advice with the very best prices available.

The Sunway Travel Group are a fully bonded and licensed travel company through the bonding and licensing requirements of the Commission for Aviation Regulation - License no. 101.

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise