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Home  >  Privacy Policy


Privacy Policy

As a valued Sunway Holidays customer, your personal privacy is very important to us. We take great care with personal information that is provided to us on-line, taking steps to keep it secure and to ensure it is used only for legitimate purposes. By using the Sunway Holidays website, you accept the practices described in this privacy policy. We may update our privacy policy from time to time to take account of changing requirements such as changes in technology or legislation and we request that you refer back to this privacy policy frequently to become aware of any such revisions. In addition we recommend that you review the privacy policy of any other website accessed through the Sunway Holidays website as these sites may be subject to different privacy practices. Sunway Holidays Limited shall not be responsible for these websites or the information made available thereon.


Your information is collected when you request information from us, contact us or make a booking with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

Any information obtained via this website or any other website controlled by Sunway Holidays Limited will be used by Sunway Holidays Limited to identify you as a customer, to process your booking, to verify credit or other charge card details and to deliver relevant information to you in connection with your travel and any other ancillary services which you may wish to avail of. For these purposes, we may transit your personal information to our own offices, authorized agents, other carriers and services providers, credit and charge card companies and data processing companies working on our behalf. Your personal information and any records relating to your travel will also be retained for audit functions. We ask for your telephone number so that we can contact your urgently if there is a problem with your reservation.

Some of your information may be considered sensitive personal data under the EU Data Protection Directive, for example information relating to health. Should this arise, we will require you to consent to the use of such information. We will endeavor to draw your attention to this if it applies, when you first supply us with your information.


If you do not want to receive any marketing material from us, you may indicate this us when making your booking on our website. If you change your mind you should inform us in writing.


If our contract and dealing with you is via our website, we may use 'cookies', which is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Our website may contain links to other websites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website may link.


When you book a holiday on-line, we offer the use of secure software that encrypts all information you input before it is sent to us. The use of Secure Socket Layer (SSL) Technology means that all personal information, such as your credit card number will be encrypted as it travels from your computer to the Sunway Holidays on-line booking engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone. If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data would be protected.

If your browser does not support SSL we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise transmission of your personal data may not be protected and Sunway Holidays disclaims any responsibility in this regard. We have taken all reasonable steps to have in place appropriate security measures to protect your information.


If you need to alter your details for any reason you may do so by either contacting us at online@sunway.ie or by writing to the Marketing Department at Marina House, Clarence Street, Dunlaoghaire, Co. Dublin.

You may withdraw your consent to the use of your personal information for any purposes, other than the fulfillment of a booking, by sending an e-mail to to online@sunway.ie or by writing to us at this address.


How Google uses data when you use this site Many websites use Google technologies to improve their content and keep it free. When you visit a website that uses Google advertising products (like AdSense), social products (like the +1 button) or analytics tools (Google Analytics), your web browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. They may also set cookies on your browser, or read cookies that are already there. Similarly, apps that partner with Google can send Google information such as the name of the app and an identifier that helps Google to determine which ads we've served to other apps on your device. How Google use the information sent by your browser When you visit websites or use apps that use Google technologies, Google may use the information they receive from those websites and apps to, for example: • Make ads more effective • Provide reports of ads activity to advertisers and websites hosting the ads, and to ensure payment to those website publishers • Help website and app owners using Google Analytics to understand how visitors engage with their sites or apps • Improve your Google+ experience • Detect and defend against fraud and other security risks to protect users and partners • Meet there legal duties • Improve there products How you can control the information sent to Google For tips and advice on staying safe and managing your data online, visit the Google Safety Center. Here are some of the ways you can control the information that is shared by your web browser when you visit or interact with Google services on partners' sites across the web: Ads Settings helps you control the ads by Google that you see across the web. You can learn how ads are selected for you, opt out of certain categories and block specific advertisers. Learn more about advertising. • Many sites across the web use Google Analytics to understand how visitors engage with their sites or apps. If you don’t want Analytics to be used in your browser, you can install the Google Analytics browser add-on. Learn more about Google Analytics and privacy. • Google makes it easy for you to make recommendations for your friends - for example, by clicking the +1 button on content you like. Some of your +1s may show your name and Google+ profile photo in ads, but you can opt out if you don't want to appear in ads. You can also visit the +1 tab on your Google+ profile to review and manage all of your +1's. Learn more about how to get to your +1 tab. Incognito mode in Chrome allows you to browse the web without recording webpages and files in your browser history. Cookies are deleted after you've closed all of your incognito windows and tabs, and your bookmarks and settings are stored until you delete them. Learn more about cookies. Policy requirements for Google Analytics Advertising Features Google Analytics Advertising Features allow you to enable features in Analytics that aren't available through standard implementations. Advertising features include: • Remarketing with Google Analytics • Google Display Network Impression Reporting • Google Analytics Demographics and Interest Reporting • Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers By enabling the Advertising Features, you enable Google Analytics to collect data about your traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. Regardless of how you send data to Google Analytics (for example, via the Google Analytics tracking code, Google Analytics SDK, or the Measurement Protocol), if you use Google Advertising Features, you must adhere to this policy. You will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless you have robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger. If you've enabled any Google Analytics Advertising features, you are required to notify your visitors by disclosing the following information in your privacy policy: • The Google Analytics Advertising Features you've implemented. • How you and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. • How visitors can opt-out of the Google Analytics Advertising Features you use, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out). We also encourage you to point users to Google Analytics' currently available opt-outs for the web. European Union user consent policy When using Google Analytics Advertising Features, you must also comply with the European Union User Consent Policy. Interest-based advertising If you've enabled interest-based advertising, including Remarketing, with Google Analytics in connection with other Google services, you must follow the policies applicable to those Google services (like the Google AdWords Policy for Advertising Based on Interests and Location and its sensitive category restrictions, and the DoubleClick Services Platform Program Policies). If you use Google Analytics to collect sensitive information about your visitors, as described in the Google AdWords sensitive category restrictions, you may not use Google Analytics to collect data for the purpose of interest based advertising. Because laws across countries and territories vary, and because Google Analytics can be used in many ways, Google is unable to provide the exact language you need to include in your privacy policy. Only you understand the unique aspects and special considerations of your business, and your privacy policy should account for this information that only you can provide. This policy was last updated 7-28-2015.

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