Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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01 2311888

Call our Adventure Tour Specialist


As we can offer you such a flexible choice of flights, we don't include international airfares with our tour prices.

The price you pay will be determined by the time of year you travel, your departure airport, airline and availability.


Whatever your style, see it your way

Everyone loves to travel, but not everyone loves to travel the same way. G Adventures Travel Styles gather trips of a feather together so you can spend less time searching and more time dreaming about where you'll go next.

Adventure Tours

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Sunway offer you a mind-boggling assortment of G Adventure tours to the world's best destinations. Wherever your heart, mind, soul or stomach is leading you, we're headed there this year. Need a suggestion? Just spin the globe and point. The time of your life is out there. Go find it.

Along with our partners G Adventures, we believe that our worldwide adventures are all about active cultural exploration, embracing the bizarre, getting away from the tourist crowds, and creating opportunities for unique and memorable experiences.

We encourage you to step off the beaten path, embrace the unexpected and immerse yourself in the extraordinary. With our Adventure Touring Holidays you will experience authentic accommodation and local transportation bringing you face to face with the world's most fascinating cultures, breathtaking landscapes and awe-inspiring wildlife.

We offer the widest selection of affordable small group tours, safaris and expeditions to more than 100 countries on all seven continents. With the largest variety of departure dates and an unparalleled choice of trip styles, service levels and physical ratings designed to meet all tastes and budgets, there's a Sunway Adventure Tour for everyone!

Additional to these fantastic cultural itineraries, travelling on a Sunway Adventure holiday allows you to take advantage of our many distinctive benefits. These off the beaten track adventures not only offer you the most competitive prices around but also offer Guaranteed Departures, 24/7 Service, My Own Room & No Single Supplement options and a 99% satisfaction rating. With these excellent benefits there is no doubt that our adventure holidays are the right choice for you!

Call our Adventure Tour Specialist on (01) 2311888

To order a brochure please e-mail your name & address to specialist@sunway.ie
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