Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"182 people online now, booking trips with Sunway"

 

€50 Low Deposit

Promotion Date: Valid until further notice
  • Pay €50 per person deposit on Sunway Charter Package holidays for Salou, Algarve, Lanzarote, Morocco & Kusadasi for Summer 2020
  • Valid off the above destinations when travelling on a Package holiday for 7 or 14 nights
  • Algarve operates Saturday 30th May 2020 – 19th September
  • Lanzarote operates Saturday 30th May 2020 – 26th September
  • Salou operates Saturday 30th May 2020 – 26th September 2020
  • Kusadasi, Turkey operates Wednesday 03rd June – 30th September 2020 & Saturday 4th April -24th October
  • Sunway Package holidays include, Flights, Hotel, Transfers,20kg luggage & Sunway Rep Service

€150 Low Deposit

Promotion Date: Valid until further notice
  • Pay €150 per person deposit for Tailor-made holidays when your booking is more than 12 weeks away
  • Full payment is due at the time of booking if you are travelling within 12 weeks
  • Tailor-made holidays, are holidays that have been tailored to suit your requirements, they are not Sunway Charter Package Holidays
  • Tailor-made holidays offer the flexibility to travel for any duration to any European destination, the choice is yours!
  • Valid for travel on Aer Lingus or Ryanair flights to Europe
  • Peak dates are excluded from this promotion, like Christmas, New Year, Easter Holidays and Mid term
  • Cancellation of Tailor-made European Holidays: 84 days before departure, any deposit paid will be forfeited
  • Flight cancellation within 83 days : Full cancellation for the flights & any flight extras added on
  • Hotel cancellation: within 29-83 days of departure 50% of the cost of the hotel is forfeited
  • Hotel cancellation: within 22-28 days of departure 70% of the cost of the hotel is forfeited
  • Hotel cancellation: within 8-21 days of departure 90% of the cost of the hotel is forfeited
  • Hotel cancellation: within 7 days of departure 100% of the cost of the hotel is forfeited

€50 Accommodation Only deposit

  • Deposit of €50 per person is due at the time of booking
  • Balance is due 14 days before your departure date
  • Cancellation: Outside 14 days, any deposit paid is forfeited
  • Cancellation: Inside 14days 100% of the holiday is forfeited

USA Bookings €250 Low Deposit

  • Pay €250 per person deposit for Tailor-made holidays when your booking is more than 12 weeks away
  • Full payment is due at the time of booking if you are travelling within 12 weeks
  • Tailor-made holidays, are holidays that have been tailored to suit your requirements, they are not Sunway Charter Package Holidays
  • Tailor-made holidays offer the flexibility to travel for any duration to any Aerlingus US point, the choice is yours!
  • Valid for travel on Aer Lingus to USA
  • Peak dates are excluded from this promotion, like Christmas, New Year, Easter Holidays and Mid term
  • Cancellation of Tailor-made USA Holidays: 84 days before departure, any deposit paid will be forfeited
  • Flight cancellation within 83 days: Full cancellation for the flights & any flight extras added on
  • Hotel cancellation: within 29-83 days of departure 50% of the cost of the hotel is forfeited
  • Hotel cancellation: within 22-28 days of departure 70% of the cost of the hotel is forfeited
  • Hotel cancellation: within 8-21 days of departure 90% of the cost of the hotel is forfeited
  • Hotel cancellation: within 7 days of departure 100% of the cost of the hotel is forfeited

Early Booking offer €100

Promotion Date: 07 January - 15 February 2020
  • Valid off Sunway package holidays for Salou, Algarve, Lanzarote, Morocco & Kusadasi for Summer 2020
  • Valid off the above destinations when travelling on a Package holiday for 7 or 14 nights.
  • Discount does not apply to tailormade packages where bags, transfers are added extras.
  • Discount is per booking, minimum 2 people per booking. If only 1 person on the booking the discount will be €50
  • Cannot be used in conjunction with any other offer, promo code, discount or promotion
  • Discount is only valid for Online bookings in conjunction with the relevant Promo code

€100 One4ALL referral for Lapland Customers

Promotion Date: 06 February - 31 March 2020
  • Promotion only applies to Lapland 2020 departures.
  • Promotion applies to new bookings made between 6th February and 31st March.
  • €100 One4All voucher will be issued in November 2020 when full balance payments have been received.
  • Bookings must be made directly with Visit Santa.
  • €100 One4all voucher is given per booking only.
  • Applies only to past customers of Visit Santa. Upon booking the new client must quote the name of the person who referred them.

€100 Off Summer Packages for Lapland Customers

Valid off Sunway package holidays for Salou, Algarve, Lanzarote, Morocco & Kusadasi for Summer 2020
  • Valid off the above destinations when travelling on a Package holiday for 7 or 14 nights.
  • Discount does not apply to tailormade packages where bags, transfers are added extras.
  • Discount is per booking, minimum 2 people per booking. If only 1 person on the booking the discount will be €50
  • Cannot be used in conjunction with any other offer, promo code, discount or promotion
  • Discount is only valid for Online bookings in conjunction with the relevant Promo code

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