Open Mon-Fri 9am to 5:30pm
Saturday 10am to 5pm
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Give your routine a rest and press pause on reality, because adventure is well within reach. Whether you're chasing thrills on the rock climbing wall or the bungee trampoline, or soaking up the sunshine poolside at the adults-only Solarium, Enchantment of the Seas® is what getaway goals are made of.
The automatic service gratuity is $14.50 USD per person, per day for guests in Junior Suites and below, or $17.50 USD per person, per day for guests in Grand Suites and above, applied to each guest's SeaPass account on a daily basis. The gratuity applies to individual guests of all ages and stateroom categories. As a way to reward our crew members for their outstanding service, gratuities are shared among dining, bar & culinary services staff, stateroom attendants and other hotel services teams who work behind the scenes to enhance the cruise experience.
In the unlikely event that a guest onboard being charged the daily automatic gratuity does not receive satisfactory service, the guest may request to modify the daily amount at their discretion by visiting Guest Services onboard and will be able to do so until the morning of their departure. Guests who have pre-paid their gratuity will not see a daily charge during their cruise.
The automatic daily gratuity is based on customary industry standards. Applying this charge automatically helps streamline the recognition process for the crew members that work to enhance your cruise. We hope you find the gratuity to be an accurate reflection of your satisfaction and thank you for your generous recognition of our staff.
A 18% gratuity is automatically added to all beverages, mini bar items, and spa & salon purchases.
Guests can pre-pay gratuities by calling (UK) 0344 493 4005 / (Ireland) 1800 555 604 or logging into www.royalcaribbean.co.uk before* their sailing. For guests booked through travel advisors, their advisor may add pre-paid gratuities to the guests' booking prior to sailing*. If gratuities are not prepaid prior to sailing, they will be automatically added to the guests' folios once onboard.
*Pre-paid gratuities can be added to an individual reservation at any time outside of 48 hours of the sail date.
* Price based on lowest available cruise-only fare for double occupancy, unless specified otherwise. Subject to change at any time.
The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise