Explore the history of the Mediterranean, relax on the waters of the Transatlantic, or feel the balmy breezes of the Caribbean.. Whatever you choose to do, Norwegian Epic is sure to dazzle. Awarded Best Cruise Ship Entertainment by Frommer's, Norwegian Epic keeps the bar high with Burn the Floor. Not only is Norwegian Epic offering world-class performers but a new wave of accommodations as well - from Studios, designed and priced for the solo traveler, to privacy in The Haven. Add a wide variety of dining options and you'll understand why this is Freestyle Cruising on a truly grand scale.
The Haven, Reimagined
As the very first Norwegian ship to debut The Haven in 2010, Norwegian Epic is once again making waves in redefining this luxurious enclave. In November 2020, The Haven on Norwegian Epic underwent extensive renovations. From reimagined Suites to redesigned experiences including The Haven Restaurant and The Haven Courtyard Pool & Sundeck, you can soak in true luxury at sea.
We are confident that you will enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which we are known. A discretionary service charge will be automatically added per guest per day (for guests three years and older) to your shipboard account for all staterooms: all ships US$ 16 per guest per day (for guests 3 years and older) for Studios, Inside, Oceanview and Balcony Staterooms. For Club Balcony Suites, the service charge will be US$ 18 per guest per day (for guests 3 years and older) and for Suites and The Haven Suites as well as the Concierge staterooms, the service charge will be US$ 20 per guest per day (for guests 3 years and older). This charge will be shared amongst those staff members, including the restaurant staff, stateroom stewards and other behind-the scenes staff who provide services that enhance your overall cruise experience.
These service charges can be paid in advance of your cruise. If you have any concerns about the service you receive during your cruise, please let our on-board Guest Services Desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we can't resolve your issue, you can have the service charge adjusted on board. Where your service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after you return home by writing to our Guest Relations department.
Certain staff positions (e.g., concierge, butler, youth programme staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities.
Additionally, there is a 20% gratuity and spa service charge added for all spa and salon services, as well as a 20% gratuity and beverage service charge added for all beverage purchases and a 20% gratuity and speciality service charge added to all speciality restaurant dining and entertainment based dining e.g. Cirque Dreams® and Dinner (does not apply to Free at Sea dining and drinks packages).
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* Price based on lowest available cruise-only fare for double occupancy, unless specified otherwise. Subject to change at any time.
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