Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Ibiza Holidays

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Ibiza Holidays

This sun-drenched Mediterranean island is actually very family friendly. Besides the obvious beaches offering calm family-friendly waters, there are also waterparks and boat trips, mini-clubs and jeep safaris to enjoy. Ibiza is comprised of more than just a strip of nightclubs and a beach, although that’s there too if you want it. It’s a big island, 570-something square kilometres of island paradise for you to explore. There are deserted beaches, rolling pine forests, rugged rural areas, stunning coastlines and hills for you to hike up and down. From beautiful coves to long stretches of golden sands, it’s no secret that the island boasts some amazing beaches. There are more than eighty beaches around Ibiza’s beautiful coastline. Several of these are designated as ‘Blue Flag’. Calo Carbó is best for long, lazy days – the translucent water at this idyllic inlet makes it particularly popular for families. Santa Eulalia Beach has the perfect blend of authenticity and relaxation with clear, shallow waters and lined by a beautiful promenade. The beautiful beach of Playa d'en Bossa is the longest one in Ibiza, at three kilometres. Situated on the island’s southeast coast, this stretch of white sand is lined with an array of beach clubs, bars and sunset boats and is a hotspot of activity throughout the summer months. There are plenty of diving spots around the island, but, for a really special experience, divers can head to the Cala D’Hort Marine Nature Reserve. There you will have every chance of bumping into a school of dolphins, or even a whale. It’s a safety conscious family run PADI Resort and School with daily dive trips to the marine reserve of fifteen different islands. Ibiza is dotted with some beautiful and historic small villages, the most magnificent of which is D’Alt Vila, a weave of white houses and cobble streets enclosed by castle walls and battlements. The main city of the island is a UNESCO world heritage listed old town. You can walk along the fortified walls, take in the views over to neighbouring island Formentera, get culture in museums and galleries, explore the laneways, eat amazing food and watch the beautiful locals and holiday makers go about their daily lives. For a more relaxed vibe, take a casual stroll around the Hippy Market, where you can pick up clothing, crafts, jewellery and other artisan goods. Ibiza's wellness travel culture is booming and it's one of the most popular travel destinations at the heart of this movement. Try some morning yoga on the beach, perhaps hiking in the pine-clad hills or even escape for a few days to a wellness retreat high up in the mountains. Ibiza has an excellent culinary scene, mingling the indigenous pleasures of Mediterranean cooking with a host of excellent international chefs. From beach hotspots to countryside fincas, Ibiza has the best restaurants serving everything from crisp focaccia to freshly-caught seafood and local wood-fired steaks. Wine and virgin olive oil are produced locally and accompany every special meal. #Destination Highlights: ? Water Parks ( Aguamar Water Park & Agualandia & Ocean Mania Water Park) ? Adventure Park
● Acrobosc Ibiza ? Jeep Safari ? Golf ? Markets ? Water Park ? Nightlife
● Superclubs

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise