Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 03 July 2020

While the government travel advice remains as avoid non-essential travel and constantly evolving quarantine restrictions, we are working with all our customers to help them rebook their holidays where possible.

The safety and wellbeing of our customers is our top priority.


I am due to travel from July onwards

A lot of flights are operating albeit on a reduced frequency for July and beyond. If you are due to travel in July we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.

We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Phoenicia Hotel

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Phoenicia Hotel

The Phoenicia Malta is a proud member of The Leading Hotels of the World and the first and only Maltese hotel to be included in the American Express Fine Hotels and Resorts Programme. This prestigious and historic 5 star hotel is a wonderful place for families, couples or business travellers visiting Malta. The hotel commands glorious views of the Grand Harbour, and the city of Valletta. The city is listed as a UNESCO World Heritage Site, which still holds on to its 16th-century beauty. The hotel is an architectural gem with a stunning outdoor space, offering 5-star amenities to make one’s stay as comfortable and luxurious as possible. Set in seven-and-a-half-acres of landscaped gardens with 136 elegantly appointed guest rooms and suites, three restaurants with alfresco dining and a choice of two bars on-site, this hotel really does tick all the boxes! Rooms are spacious & elegant. The Phoenicia Malta is just a few minutes’ walk from the Valletta Waterfront, a scenic promenade lined with restaurants and bars. Alternatively, you’re just a three-minute drive away from the Grand Harbour, where one can enjoy views of the Fort St. Angelo, Fort Ricasoli and the historic Three Cities, known as Bormla (Cospicua), Birgu (Vittoriosa) and Senglea (Isla).

Location



● 1km from the Beach
● 400m from Resort Centre
● 5km from Malta airport

Accommodation



● Standard Room: consists of Double Bed or 2 single beds
● All Room Facilities include:Heating/Air conditioning, bathroom with bath or shower, bathrobe/slippers, mini-bar*/fridge, safe*, Wi-Fi*, Telephone, TV, hairdryer.

Facilities



● Outdoor Pool
● Sun Terrace
● Gardens
● Restaurants
● Bars
● Bike rental*
● Wi-Fi

Facts



● Board Basis: Various meal plans available
● Cleaning and Towel Change: Every other day
● No of Rooms: 136
● Official Rating: 5*
● Child age:

Notes



● *=Local Charge
● Tourist Taxes payable locally

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise