Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.


I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the for a list of destinations affected by this security status.


I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.


I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.


I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email and one of our team will get back to you.


I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status

  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.


I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Choose Sunway for your New Orleans Holiday Book your New Orleans Holiday with Sunway
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New Orleans

New Orleans, Louisiana known as the ‘Big Easy’ dates back to the 1700's. Bohemian, opulent, mysterious, historical and indulgent are all words that are used to described New Orleans. It is one of the world's most fascinating cities and home to a truly unique melting pot of culture, architecture, food and music as represented by more than 250 years of French, Spanish, African, Creole and American culture and influence. As you walk through the historic districts you will experience all of this and the hospitality the south is renowned for! 

Enjoy the abundance of world famous attractions, from the much loved French Quarter to bustling Bourbon Street, enjoy the historic unique districts, shopping, dining, riverboats, nightlife, museums, natural history and one of over 600 festivals that New Orleans and Louisiana have to offer throught the year.

Top tips:
New Orleans has festivals pretty much every month, with the most famous being Mardi Gras in February / March so plan in advance! With a choice of Cajun, Creole, Jazz and Blues it caters for all music tastes and much more besides. New Orleans loves to celebrate all occasions so enjoy St Patrick's Day, Bastille Day or Oktoberfest Louisiana style!

The Mississippi River is right on New Orleans door so a Riverboat Tour is a must. See the city and river onboard an old style paddleboat steamboat or take a historical plantation tour and giver yourself a chance to visit the magnificent homes from bygone days.

Food lovers will be in heaven here with all sorts of tasty cuisine on offer including traditional late night eats, open air dining, ethnic restaurants, Cajun, Creole, classic French cuisine, coffee shops and cafes.

Come down and experience New Orleans, one of America's most culturally and historically-rich destinations. Create and/or save a New Orleans quote easily online by completing our USA&Worldwide search box to the left, proceed to book if you wish or call us for further information. The choice is yours! For multicentre itineraries i.e. involving 2 or more destinations, for example, New Orleans & Memphis please contact Sunway for a tailor made quote.


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