Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Sunway offer holidays to Istanbul, Turkey

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Istanbul

Bridging two continents, Europe & Asia, this unique city of East meets West & old meets new will awaken completely different feelings inside you. The silhouettes of the beautiful mosques rise above the historical peninsula across the Bosphorus illuminating the city like a painting and Istanbul, formerly known as Constantinople throughout its rich past has played host to Roman, Byzantine and Ottoman Rulers, all of which is evident in this beautiful city of today. Istanbul is truly a combination of fascinating sightseeing that embraces its historical and cultural diversity for your marvel. Whether you take a guided tour or freelance in Istanbul, you will catch hold of various historical and natural wonders at any minute.

With its incredible history and beautiful sights, this cosmopolitan city is complimented with an incredible selection of amazing restaurants & beautiful cafes serving Turkish teas and coffee and wonderful entertainment off Taksim Square and Istiklal street where the city springs to life. A mild Mediterranean climate, delicious cuisine, historical and cultural marvels and delightful people, Istanbul holidays are the jewel in the shining crown of a land where east meets west in ultimate harmony.

Just over 4hours flight time from Dublin with direct flights on award winning Turkish Airlines, getting there couldn’t be easier for a long weekend break that will live long in the memory and make you want to return again.

Top Tips: The best time to visit Istanbul is April to May or September to October when the temperatures are not as hot, Istanbul enjoys hot summers from June to August and sometimes cold winters from December to February. A cruise down the Bosphorus is a must and in particular a sunset cruise. Take a pre-booked half day or full day guided tour to visit the major sights like the Hagia Sophia, Blue Mosque & The Grand Bazaar, all of these sights are extremely popular so we recommend you travel early to avoid long queue times to gain entry. Enjoy the buzzing evening nightlife off Istiklal’s side streets. Istiklal Caddesi is the city’s main shopping boulevard and there are hundreds of traditional shops and cafes to the iconic fashion stores, you name it, you’ll find it here.

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