Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

(01) 2311 800

Call us Mon-Fri 9am to 5pm

Lapland 2019 now on sale!

Two nights from €1389

Santa’s Sleighbell Spectacular
Experience the snowy magic of Lapland and visit Joulukka
Day One
Arrival to Lapland

Meals included breakfast & dinner

Our day begins with an early morning flight from Dublin airport to Lapland. During the flight a light breakfast will be served and subject to crew permission the festive fun will begin. There will be Christmas singing, colouring, drawing and lots of very excited children.

On arrival at Rovaniemi airport - the official airport of Santa Claus you will be met by our elves who will guide you throughout your stay and help you search for Santa.

Once you have checked into your chosen accommodation and collected your special thermal clothing we will begin our wintry adventure.

We will set off for a short 30 minute snowmobile safari through the snow covered forests. Adults will drive 2 persons per snowmobile and the children will travel in the sledges pulled by one of our guides.

After a long day we will head back to our hotels where you can enjoy a relaxing sauna and buffet dinner.

Snowmobile Safari Ice and Snow fun
Day Two
A Full day of winter snow fun

Meals included Breakfast, Lunch, Festive dinner and Show

After breakfast, you will be met by our guides at your hotel. We will take a coach to the surrounding wilderness and begin our wintry adventure, where you will get to enjoy the following activities on the day.

Husky ride

We will visit a husky farm, where you will learn about the life of the husky dog. We will get to enjoy a short (800m) but speedy ride in sledges pulled by these arctic huskies. In the warmth of the chamber you can enjoy a hot drink and biscuits.

Reindeer ride

You will visit a reindeer farm, where you will experience the magical ceremony of crossing the Arctic Circle in a kota-tepee. You will also get to enjoy the fun of a short (400m) reindeer ride. Upon completion of your reindeer driving, your guide will issue you with a special reindeer licence.

Lunch

During the day we will take a break from the activities and 'recharge our batteries' by enjoying a nice hot lunch in a cosy restaurant.

Joulukka

"Listen carefully as you may hear some footsteps, could it be an Elf?" Later in the day we will make our way to Joulukka, a unique place in the middle of the deep forest, where the magic of Christmas comes alive. Here we will visit the Elf school & Santa's Command Centre.

Tobogganing

We will enjoy the thrills of speedy tobogganing at Joulukka.

Elf school

Here you will discover how Elves spend their days busily getting ready for Christmas. You will have a chance to decorate your own tasty gingerbread with the help of an Elf.

Santa's 'Christmas Command Centre'

If you're on your best behaviour, you might even have the chance to visit 'Santa's secret Command Centre' in Joulukka. Here you can see the Elves movements around the world and see how Santa's letters arrive. If you have been really good, you will have the chance to meet Santa Claus himself. During your private family meeting with Santa, each child will have the chance to talk with Santa and tell him all their wishes. All children will receive a small token gift from Santa.

Festive Dinner and Show

This evening, you will enjoy a festive dinner with limited drinks included. You will be met by your guides at your hotel and from there we will head out of town to enjoy our farewell dinner in Santa Park. Later in the evening we will also receive a surprise visit from a very special person with his cheery elves.
After this wonderful evening we will return to our hotels by private coach.
Please note the order of activities will vary for each group.

Husky ride Reindeer ride
Ceremoney of crossing the Arctic Cirlce Joulukka Visit
Santas Command Centre Elf school
Santa Park Visit Private meeting with Santa
Ice and Snow fun festive dinner and show
Day Three
Santa Claus Village & Departure

Meals included breakfast and lunch

Alas, the day of departure is upon us. After breakfast, we will check out of our hotels and we will make a visit to Santa Claus Village at the Arctic Circle. There we will have time for some shopping in the souvenir and handicraft shops, for those who wish to take a 'Taste of Lapland' home with them. You will also have time to write and send your letters and postcards from Santa's Official Post Office.

Finally, it's time to take a short coach transfer back to Rovaniemi airport for our flight home to Dublin and bid a happy farewell to the land of Santa Claus. A light meal will be served on board the aircraft.

Visit Santa Claus Village

Santa is waiting for you!
Two Night Trips include all these treats

RETURN FLIGHTS ACCOMMODATION
20KG BAGGAGE ALLOWANCE THERMAL SUITS AND BOOTS
ACTIVITIES AS PER YOUR ITINERARY SNOWMOBILE
HUSKY RIDE REINDEER RIDE
JOULUKKA VISIT SANTA PARK VISIT
MEALS AS PER YOUR ITINERARY ICE AND SNOW FUN
PRIVATE MEETING WITH SANTA festive dinner and show
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