Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"218 people online now, booking trips with Sunway"
The Cosmopolitan Las Vegas Holidays with Sunway

Las Vegas Accommodation - The Cosmopolitan Las Vegas - Sunway.ie The Cosmopolitan Las Vegas, Las Vegas
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The Cosmopolitan Las Vegas

Chic and stylish, elegant and modern, experience a luxury hotel and casino in the heart of The Las Vegas Strip, The Cosmopolitan of Las Vegas is a unique hotel and resort like no other.

Authentic and innovative dining options offer an array of delights from around the world, whether you’re looking for a casual spot to enjoy lunch or dinner or a unique culinary experience from world class chefs, the Restaurant Collection will satisfy your appetite.

The Pool District offers guests the choice of 3 different relaxing and fun pool experiences along with panoramic views with unrivalled service. Designed to inspire, The Cosmopolitan displays hundreds of contemporary art works and an award winning lobby digital art experience. Relax at Sahra, a truly wonderful luxury spa and wellness retreat, browse the eclectic collection of shops or try your luck at the casino floor, whatever you’re looking for The Cosmopolitan of Las Vegas will offer you more of everything.

Guestrooms:
3,042 contemporary guestroom offer oversized residential-styled living spaces and breath-taking views of the Las Vegas Skyline. Select room amenities include: Air-Conditioning • Smart TV with access to Netflix, YouTube, Pandora and Crackle • Alarm-Clock Radio • Ironing Equipment • In Room Safe • Mini Fridge  • WiFi • Hairdryer

Resort Fee
Compulsory Resort Fees are payable locally in Las Vegas Hotels and these cover items that generally include WiFi, Gym, Local Phone calls and Parking. Resort Fee is approx USD$40.00 per room per day Inc Tax, Contact Sunway for full details.

*=local charge

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