Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 03 July 2020

While the government travel advice remains as avoid non-essential travel and constantly evolving quarantine restrictions, we are working with all our customers to help them rebook their holidays where possible.

The safety and wellbeing of our customers is our top priority.


I am due to travel from July onwards

A lot of flights are operating albeit on a reduced frequency for July and beyond. If you are due to travel in July we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.

We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

01 2311889

Call us Mon-Fri 9am to 5pm

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Universal Orlando Resort™

Children's Facilities



● Swimming Pool (heated Nov-April)
● Children's play area
● Kids Club (subject to demand)
● Cot on request Take your holiday to the next level at Universal Orlando Resort. Here you can experience the magic and excitement of thrills and adventure beyond your imagination at both Universal Studios Florida and Universal's Islands of Adventure. It’s the only place where you can experience the magic and excitement of The Wizarding World of Harry Potter™ at two parks, connected by the Hogwarts™ Express which you can ride with a Universal Orlando 3 Park Explorer Ticket (additional restrictions apply). Breath-taking hotels put you right in the middle of it all. Plus, Universal CityWalk offers a dazzling variety of dining and entertainment options from early in the morning until the wee hours of the evening. Its days and nights of endless fun for every member of the family. Holiday beyond anything you’ve experienced before at Universal Orlando Resort.

 

#Universal Studios Florida Immerse yourself in the next generation of blockbuster entertainment at Universal Studios™. You’ll enter The Wizarding World of Harry Potter™
● Diagon Alley™, encounter llumination's mischievous Minions, and take on the ride Fast & Furious – Supercharged. Universal’s Islands of Adventure Journey through the legendary worlds of incredible heroes at Islands of Adventure. Explore The Wizarding World of Harry Potter™
● Hogsmeade™, come face to face with King Kong, battle villains alongside Spider-Man, go on a high-speed rampage with The Incredible Hulk and flee hungry raptors in Jurassic Park. Universal’s Volcano Bay Enjoy the thrills and relaxation of a tropical paradise like no other. At Universal’s Volcano Bay™ water theme park you’ll find an oasis of excitement along with laid-back luxuries creating an entirely new holiday experience, plus, with the TapuTapu wearable you are able to hold your place in the Virtual Line and enjoy the rest of the park while you wait. Universal CityWalk Savour the unforgettable dining and unparalleled entertainment of Universal CityWalk™, home to an array of themed restaurants, clubs, concert venues, movies, shops, miniature golf, world-renowned Blue Man Group and more. Get 3 parks for the price of 2 Enjoy 14 consecutive days of unlimited park to park access to all 3 parks and select live entertainment venues of Universal CityWalk with the 3 Park Explorer Ticket. This ticket is not available at any park’s entrance so BUY BEFORE YOU FLY for the best value. Universal Orlando Hotels Unwind at your choice of 8 spectacular themed hotels featuring a range of accommodations, amenities, recreation and exclusive theme park benefits. WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20) Valid for admission up to and including 31 December 2021. Terms and conditions apply. The Universal Orlando 3 Park Explorer Ticket entitles one (1) guest admission to Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay water theme park, and select live entertainment venues of Universal CityWalk on all days during a fourteen (14) consecutive calendar day period which includes the first day any portion of the ticket is used. Unused days shall be forfeited. Both the 2 Park and the 3 Park Explorer Tickets specifically exclude admission to separately ticketed concerts and special events at either of the parks or within any of the CityWalk venues. Some CityWalk venues require ages 21 or older for admission with valid Photo ID. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-In Golf™. Additional restrictions apply and benefits are subject to change without notice. The above Admission Media is non-refundable, non-transferable, and must be used by the same person on all days. Valid only during normal operating hours. Parks, attractions, or entertainment may: close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort (“Universal”). Unless otherwise stated, does not include admission to separately ticketed events at any of the Universal theme parks or within any of the CityWalk venues, Universal Cinemark, the Blue Man Group show, or Hollywood Drive-In Golf™, and parking or discounts on food or merchandise. Some CityWalk™ venues require ages 21 or older for admission. Valid Photo ID required. Additional restrictions may apply and benefits are subject to change without notice. In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/terms-of-use. © 2020 MARVEL. Jurassic Park TM Universal Studios/Amblin. © 2020 Blue Man Group Holdings, LLC. All Rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Universal Orlando Resort™ Special Offers

Prices are 'from' prices per person, based on 2 sharing and include: Return Flights & Taxes from Ireland, Accommodation & Board as specified above

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise