Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

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Universal Orlando Resort™

Take your holiday to the next level at Universal Orlando Resort™. Three amazing theme parks provide days of thrills and adventure beyond your imagination. It’s the only place where you can experience the magic and excitement of The Wizarding World of Harry Potter™ at two parks, connected by the Hogwarts™ Express which you can ride with a Universal Orlando™ Explorer ticket (additional restrictions apply). Breath-taking on-site hotels put you right in the middle of it all. Plus, Universal CityWalk™ offers a dazzling variety of dining and entertainment options from early in the morning until the wee hours of the evening. Its days and nights of endless fun for every member of the family. Holiday beyond anything you’ve experienced before at Universal Orlando Resort™.

Universal Studios Florida™

Immerse yourself in the next generation of blockbuster entertainment at Universal Studios™. You’ll enter The Wizarding World of Harry Potter™ - Diagon Alley™, encounter mischievous Minions, and take on the new ride Fast & Furious – Supercharged™.

Universal’s Islands of Adventure™

Journey through the legendary worlds of incredible heroes at Islands of Adventure. Explore The Wizarding World of Harry Potter™ - Hogsmeade™, come face to face with King Kong, battle villains alongside Spider-Man, go on a high-speed rampage with The Incredible Hulk and flee hungry raptors in Jurassic Park™.

Universal’s Volcano Bay™

Enjoy the thrills and relaxation of a tropical paradise like no other. At Universal’s Volcano Bay™ water theme park you’ll find an oasis of excitement along with laid-back luxuries creating an entirely new holiday experience.

Universal CityWalk™

Savour the unforgettable dining and unparalleled entertainment of Universal CityWalk™, home to an array of themed restaurants, clubs, concert venues, movies, shops, miniature golf, the world-renowned Blue Man Group and more.

Universal Orlando™ Hotels

Unwind at your choice of spectacular themed hotels featuring a range of accommodations, amenities, recreation and special theme park benefits.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

© 2018 MARVEL. Jurassic Park TM Universal Studios/Amblin. © 2018 BMP. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

Universal Orlando Resort™ Special Offers

Prices are 'from' prices per person, based on 2 sharing and include: Return Flights & Taxes from Ireland, Accommodation & Board as specified above

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