Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

01 2311889

Call us Mon-Fri 9am to 5pm

Universal's Endless Summer Resort - Surfside Inn and Suites

Universal's Endless Summer Resort - Surfside Inn and Suites Holidays with Sunway

Universal Orlando Resort™ Accommodation - Universal's Endless Summer Resort - Surfside Inn and Suites - Sunway.ie Universal's Endless Summer Resort - Surfside Inn and Suites, Universal Orlando Resort™
1 2 3 4

Universal's Endless Summer Resort - Surfside Inn and Suites

Unwind in an all-new, carefree escape that perfectly blends the cool, calm feeling of a coastal retreat with the fun and convenience of staying in a Universal Orlando Resort hotel. With spacious, two-bedroom suites that sleep up to  six, it's a great spot for families to base their Universal holiday. Opens Summer 2020. Guests of this hotel also receive exclusive theme park benefits:
 
EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions; valid theme park admission required).
 
FREE TRANSPORTATION between your hotel and the parks.
 
RESORT-WIDE CHARGING PRIVILEGES with your room key.
 
COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
 
COMPLIMENTARY CITYWALK CLUB ACCESS‡ to select venues for the length of your stay.

Accommodation

Universal Orlando’s first Value property introduces extra affordability with 2,050 guest rooms including 1,113 2-bedroom suites. Guests can enjoy standard rooms that feature, Free WiFi, a 43” flat screen TV, and a mini fridge, Ironing equipment, hairdryer and In-room safe. 2-Bedroom suites sleep upto 6 and also feature a coffee maker, microwave and small kitchenette and picnic table area.

Facilities

2 Resort-Style Pools –with kids’ splash pad areas and daily activities

Complimentary Fitness Centre
Food Court offering breakfast, lunch and dinner
Pool Bar and Lobby Bar 
Coffee Shop in the lobby
Room Service – Pizza Delivery
Game Room (fees apply)
Universal Studios 
Complimentary WiFi
Self parking (fees apply)
ATM on-site
 
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)
 
*Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and at Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
 
‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.
 
© 2020 UCF Hotel Venture V. UNIVERSAL TM & © Universal Studios. ENDLESS SUMMER registered trademarks, Bruce Brown Films, LLC. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

 

*=local charge

Properties in Universal Orlando Resort™

Resorts in Orlando

Customer reviews

×

(01) 2311888

Our Sales Experts are here to help you

TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise