Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Lake Garda Holidays

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Lake Garda Holidays

Lake Garda is located in the north-east of Italy and is the largest of Italy’s northern lakes. Widely regarded as one of Europe's most breath taking sights Lake Garda has all the ingredients for a perfect holiday; a fine climate, mouth-watering cuisine, stunning luscious scenery, ancient Roman ruins, quaint towns and pretty villages dotted along the shores. Lake Garda stretches between the Alps and the Dolomites, embracing a diverse scenery and sheltered in a natural sun trap.

Most of the lakeside towns are very popular as holiday resorts, all differing in character and well connected by ferry services. Sunway offer a wide selection of resorts including Peschiera, Sirmione, Gardone Riviera, Riva Del Garda, San Felice Cel Benaco and Toscalano Maderno. The lake is long and slender with the southern lakeshore low with rolling land whilst the northern lakeshore is dramatically different with its fjord like inlets and surrounding mountains and cliffs. There are various ways to get around the lake with the most appealing option probably being to take one of the many ferry services. You can pick up a timetable at any of the information / ticket kiosks at the various jetties. Buses, hydrofoils and car hire make up the other options.

Things to do in Lake Garda

 

  • Take a boat trip and marvel at the scenery around the lake
  • Have fun at Gardaland and Canevaworld
  • Take the cable ride from Malcesine up to the top of Monte Baldo
  • Visit the natural thermal springs of Sirmione
  • Listen to the worlds greatest opera singers at the Verona Opera
  • Enjoy the excellent water sports

A holiday to Lake Garda offers plenty of things to do giving the chance to be as active or as restful as you like. The resorts of Peschiera and Sirmione are particularly popular with families with each resort offering easy access to the very popular theme parks of Gardaland and Canevaworld with Canevaworld home to Movieland Park, Caneva Aquapark amongst other attractions! Lake Garda is also home to 2 animal parks, Parco Natura Viva and Parco Giardino Sigurta. The scenery and atmopshere of Lake Garda is both charming and romantic making the lake a popular holiday retreat for couples too.Take a hillside walk breathing in the aromatic rosemary bushes and fragrant olive and lemon groves along the way, or perhaps a bicycle trail through the Alpine mountains. Or simply relax and soak up the sun on one of the little pebbly beaches.  Water based activities abound here of course with a host of fun things to do including sailing, kayaking, rowing, kitesurfing and surfing.

 

City tax of €1.00 per person per night is paid directly to the hotel on arrival.

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Resorts in Lake Garda

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise