Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Princesa Yaiza Suite Hotel Resort

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Princesa Yaiza Suite Hotel Resort

The Princesa Yaiza Suite Hotel Resort has proved a most popular and sought after hotel with our clients. A totally self-indulgent experience offering high quality throughout. This extremely stylish and sophisticated hotel enjoys a prime seafront location and boasts a large open atria and waterfalls set amongst tropical gardens.

Location



● Seafront position
● 10m from the Beach
● 1.5km from the Papagayo Beach
● 500m from the Playa Blanca town centre with restaurants & bars
● 40km from Arrecife Airport

Accommodation



● Double Rooms: with twin beds or king size Double bed (2/10m)
● Junior Suite Seaview: Large open plan living space with Twin (1.05m x 2) or Double bed
● One Bedroom suite: in the main hotel building with separate bedroom double bed and sofa bed (1.80m) in living area.
● Two Bedroom suite:Are connected to the main building by a walkway aquarium gallery to an annex Master bedroom with king size bed, second bedroom with twin beds or king size double.
● Family Suites: 2 bedrooms plus a living area, master bedroom with king size double, 2nd bedroom with twin, double & sofa bed (1.80m) in living room. These suites are connected to the main building by a walk way aquarium gallery to an annex with own heated swimming pool & children’s pool
● Royal Kiko: These suites have 2 bedrooms, one with king size bed and second bedroom (fully customised for children) with 3 single beds (1.90m), a living room with a sofa, two bathrooms, added extras. Are connected to the main building by an aquarium gallery to an annex with its own heated swimming pool & children.s pool
● Relax Service in rooms: Exclusively for adults, including once a day entrance into the Thalassa thermal pool and sauna, aromatherapy at turndown service and A La Carte gourmet breakfast
● All room facilities include: Air conditioning, TV, Telephone, mini-bar*, safety deposit box, microwave, fridge, sink, kettle, starter tea/coffee sachet, balcony & terrace. Bathrooms with bath & shower head, bathrobes, slippers & hairdryer. Junior suite seaview, Preseidentail and Royal suites have expresso coffee machine.

Facilities



● 4 large outdoor pools including a sea water pool & jacuzzi
● Evening entertainment
● 3 buffet restaurants, Italian, Mexican & international
● 5 A la Carte restaurants, Gourmet, Japanese, Italian, Spanish & lunchtime restaurant
● Free WiFi in rooms & hotel

Children's Facilities



● 2 children’s pools
● New service Baby Kikoland: Creche from 4-35 months* in main building
● Kikoland: Free 10,000m2 children's playground and sports facilities
● Swimming pool & bar where adults can relax.
● Animation for 3 -16yrs, located beside the main building (Under 3yrs must be accompanied)
● Range of activities including mini disco & shows
● Floodlit* Sports courts including tennis, volleyball, soccer & multi sports
● Children’s animation

Facts



● Board Basis: Bed and Breakfast with other meal options
● Cleaning & Towel Change: daily, Linen: 3 times weekly
● No. of floors: 2 buildings, 4 staggered floors, No of rooms: 385, No of lifts: 12
● Official Rating: 5* Deluxe
● Child age: under 13 years

Notes


From 1st June 2019 is becoming a dog friendly hotel for dogs not weighing over 5 kilos. Terms & conditions apply. * = Local Charge.

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise