Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Alcudia

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Alcudia

Situated on the north east coast of Majorca, Alcudia is one of the most popular of the Balearic resorts and it is easy to see why. The Bay of Alcudia boasts one of the island’s finest stretch of beaches. Over 10km of fine white sand and shallow shelving waters. Alcudia is not a loud resort and the port area is relaxing by day and by night there is a wide choice of bars and restaurants to tempt you. Overall it is a very family friendly resort with the beach being its star attraction.

Alcudia’s main beach is a beautiful fine white sand beach. Its safe shallow waters make it ideal for children to play in. It has wooden walkways at the back making it very accessible. There is a playground at the northern end of the beach. Plenty of water sports are available including water skiing, jet skiing and paragliding. There are some beach bars / snack bars on the beach itself as well as a host of restaurants running along behind the beach. The beach in the port area isn’t quite as sandy but is handy for cafes and the nearby facilities of the port. Further up the bay you will find quieter spots with the same fine silky sand as the main beach.

The water park in Alcudia makes for a great family day out. Actually kids of all ages, even the grown up ones will enjoy this! Giant water slides, swimming pools with wave machines, 3 mini golf courses await, all in lush landscaped gardens. Or perhaps a trip to the S’Albufera Nature Reserve in the nearby town of C’An Picafort. A visit to the resort of Puerto Pollensa is another popular day trip.

The main road (the strip) leading into the resort is full of cafes, bars and restaurants. You will find plenty more in the old town as well as in the port area. Choices include everything from traditional Spanish, to steakhouses, to Chinese, to Indian, to British and Irish pubs serving food too.

The old town is home to the weekly markets. Usually there are 2 each week with both being held in and around the historic walled old town. If you don’t fancy any shopping be sure to take a walk around the quaint cobbled streets in the old town.

With a fantastic location on the stunning island of Majorca, beautiful beaches and an abundance of facilities it’s no wonder Alcudia is so popular. Please note images shown include general images of Majorca.

Alcudia Transfer

Transfer time: from Palma airport approx. 1 hour 15 minutes.

Properties in Alcudia, Majorca, Balearic Islands

Resorts in Majorca, Balearic Islands

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise