Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.

The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton

La Isla y El Mar Hotel Boutique


La Isla y El Mar Hotel Boutique

Puerto del Carmen

The La Isla y el Mar Hotel Boutique is a sustainable and avant-garde property with an intimate and exclusive environment, where you can feel relaxed admiring its wonderful panoramic views. The cuisine is based on creating home made recipes from Lanzarote, respecting the traditions with creativity and imagination. This hotel terraces are escalating towards the sea with breathtaking views onto the Atlantic, "Lobos" Island and the neighboring island of Fuerteventura.The hotel is designed for the most discerning travellers and it stands as a veritable peaceful and relaxing oasis in one of the main tourist resorts of the island. All of the above, a sustainable environment which lead it to be the 1st hotel internationally awarded and certified as a "BIOSPHERE-SMART HOTEL".


● Overlooking the Atlantic ocean
● 900m to Playa Chica the nearest beach.
● 550m to Puerto del Carmen old town
● 11km to Arrecife airport


● Classic Suite: open plan room with double bed & living area with sofa bed
● Junior Pool Suites:double or twin beds terrace with pool view
● Suite deluxe: two bedroom, one open plan with sliding door & living area, with private jacuzzi, bedroom


● Outdoor pool (heated in winter)with integrated sun loungers with water jets & 3 meeter waterfall to relax your shoulders
● Wellness & Beauty Centre with beauty treatments*, facials* & body rituals*
● Fitness centre
● 2 Restaurants: buffet & à la Carte, Kentia Gourmet Club (sustainable gastromony, nouvelle cuisine)
● Chill-Out area with Snack Bar
● Chill out coctail bar with live music
● Reception desk 24 hours
● Medical service 24 hours*
● Free WI-FI Connection in the whole complex
● Digital Press through Press reader app for guests only throughout hotel


● Board basis: Bed & Breakfast with option of other meal plans
● Cleaning, Towels and Linen change
● on request
● No of rooms: 81 Suites, No of Floors: 2, Number of lifts:None


* =Local cost


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(01) 2311888

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The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see and follow dfatravelwise