Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"458 people online now, booking trips with Sunway"
01 2311888
"458 people online now, booking trips with Sunway"
01 2311888
Sunway Sun Holidays
"458 people online now, booking trips with Sunway"
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La Isla y El Mar Hotel BoutiqueLa Isla y El Mar Hotel Boutique

The La Isla y el Mar Hotel Boutique is a sustainable and avant-garde property with an intimate and exclusive environment, where you can feel relaxed admiring its wonderful panoramic views. The cuisine is based on creating home made recipes from Lanzarote, respecting the traditions with creativity and imagination. This hotel terraces are escalating towards the sea with breathtaking views onto the Atlantic, "Lobos" Island and the neighboring island of Fuerteventura.The hotel is designed for the most discerning travellers and it stands as a veritable peaceful and relaxing oasis in one of the main tourist resorts of the island. All of the above, a sustainable environment which lead it to be the 1st hotel internationally awarded and certified as a "BIOSPHERE-SMART HOTEL".

Location



● Overlooking the Atlantic ocean
● 900m to Playa Chica the nearest beach.
● 550m to Puerto del Carmen old town
● 11km to Arrecife airport

Accommodation



● Classic Suite: open plan room with double bed & living area with sofa bed
● Junior Pool Suites:double or twin beds terrace with pool view
● Suite deluxe: two bedroom, one open plan with sliding door & living area, with private jacuzzi, bedroom

Facilities



● Outdoor pool (heated in winter)with integrated sun loungers with water jets & 3 meeter waterfall to relax your shoulders
● Wellness & Beauty Centre with beauty treatments*, facials* & body rituals*
● Fitness centre
● 2 Restaurants: buffet & à la Carte, Kentia Gourmet Club (sustainable gastromony, nouvelle cuisine)
● Chill-Out area with Snack Bar
● Chill out coctail bar with live music
● Reception desk 24 hours
● Medical service 24 hours*
● Free WI-FI Connection in the whole complex
● Digital Press through Press reader app for guests only throughout hotel

Facts



● Board basis: Bed & Breakfast with option of other meal plans
● Cleaning, Towels and Linen change
● on request
● No of rooms: 81 Suites, No of Floors: 2, Number of lifts:None

Notes


* =Local cost

 

Properties in Puerto del Carmen, Lanzarote, Canaries

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