Location

This hotel is located on a main road in the tourist centre of Puerto del Carmen, just a few minutes' walk from the city centre. It is located right by the long, fine sandy beach of Playa de los Pocillos. The centre of Puerto del Carmen is around 1 km away. A wide selection of shopping and entertainment venues are all located in the neighbourhood and links to the public transport system are only 200 m from the hotel.

Facilities

The hotel has a lift and features 6 junior suites and 181 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a microwave and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 187 non-smoking rooms.

Sports/Entertainment

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers a range of outdoor sport, including bocce, beach volleyball, golf and horse riding or, for a fee, cycling/mountain biking, tennis and crazy golf. With windsurfing and diving available, the hotel also caters to water sports enthusiasts. A wide range of indoor sporting activities are also offered, for example a gym, darts, squash, yoga, callisthenics and aerobics or, for a fee, table tennis and billiards. There is a wellness area with a spa, a sauna and a beauty salon and, for an additional fee, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

The dining area includes a bar. The non-smoking restaurant provides high chairs for children. Half board can be booked. A generous breakfast buffet, a lunch à la carte and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

*=local charge