Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.

The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton

Grande Real Santa Eulalia Resort Hotel & Spa


Grande Real Santa Eulalia Resort Hotel & Spa

Santa Eulalia

The Grande Santa Eulalia offers the opportunity to experience a different kind of holiday where friendliness and comfort are the order of the day. Bathed by the Atlantic Ocean, it has all the ingredients for a great holiday. The green of the lush gardens contrasting with the blue of the water provide a perfect setting in which to relax and unwind. This property will appeal to all types of clients looking for an informal atmosphere.


● Beachfront location in the resort of Santa Eulalia
● Direct access to the beach
● Courtesy bus in the town centre (in high season with limited capacity)
● 5km to the old city of Albufeira
● 20km to nearest waterpark
● 2.5km to nearest golf course
● 39km to Faro Airport


● Double/Twin rooms: with double or twin beds
● Studio Resort Apartments: Large room with twin beds & kitchen area
● One bedroom apartment: Seperate bedroom with twin beds & sofa bed in living area.
● Two Bedroom apartments: two seperate bedrooms with twin beds & sofa bed.
● All Room facilities include: Air conditioning, TV, telephone, safety deposit box*, free internet access and balcony. Bathroom with bath & shower head or shower. Resort apartments are on self catering also have a kitchen area with 2 ring hob, microwave etc. and are situated 400m away from the main building.


● 4 outdoor swimming pools including 1 salt water, (one heated during winter season)
● Real Spa Thalasso* (16 yr old min age) with 16 treatment rooms*, hydro massage*, hamman*, facial & body treatments*, Adult only Thalasso circuit*
● 5 bars during high season
● 4 restaurants: Santa Eulalia' restaurant, Cafe bar Atlantico, Restaurant do Real and Pérgula
● 2 tennis courts* on request
● 24 hour reception '
● Free WiFi

Children's Facilities

● 3 outdoor children's pools
● Animation during high season
● Free Realito Kids club (3-12 yrs), open daily winter (due to demand), summer July/August 10.00
● 22.00
● Babysitting (on request & paid locally)
● Cots on request


● Board Basis: Bed and Breakfast in the hotel with other meal options available
● Self catering in the apartments
● Cleaning: daily, linen and towel change: daily,
● No of rooms: 189, No of Apts: 155, No of floors: 2 apts, 5 hotel, No of lifts: 4,
● Official Rating: 5*
● Child age: under 12 years.


-*= Local Cost
● *All bars, restaurants & animation may not be available in low season, this depends on occupancy in the hotel*


Properties in Santa Eulalia, Algarve

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(01) 2311888

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The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see and follow dfatravelwise