Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

H10 Andalucia Plaza Hotel Holidays with Sunway

Marbella Accommodation - H10 Andalucia Plaza Hotel - Sunway.ie H10 Andalucia Plaza Hotel, Marbella
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H10 Andalucia Plaza Hotel in Costa del Sol, Spain

The H10 Andalucia Plaza Hotel is located in the Marbella area, is very close to Puerto Banus which is one of the Costa del Sol's most exclusive areas and it is also within close proximity to several top-level golf courses. This hotel's bright spacious interior design together with its Andalusian flavour offers a wide range of services, select cuisine, live musice in the evening and is the perfect place for those in search of somewhere to relax with their partner or enjoy themselves with friends.

Location

Located 500 metres from Marbella's beaches, 800 metres from Puerto Banus and 6km from the centre of Marbella. Free transfer bus available to Marbella centre and Puerto Banus for all guests.

H10 Andalucia Plaza Hotel Accommodation

Double rooms will sleep maximum 2 adults. Deluxe rooms and Junior Suites will sleep maximum 3 adults and are available with supplement. Pool view and Privilege Package rooms are available on a request basis with supplement. All rooms have fully equipped bathroom with hair dryer, balcony or terrace, safe deposit box*, mnibar*, air conditioning, tv and telephone.

Facts

Board basis: Bed and breakfast with half board and full board available with supplement: Number of rooms: 400. Cleaning, towel and linen change available, official rating 4 star: Adult only hotel over 16 years of age. * = Local charge.

Facilities

Swimming pool • one indoor swimming pool (spa area) • sun terrace • lounge • buffet restaurant • a la Carte La Brasserie restaurant* • lobby bar • chill out terrace bar • free entry to Marbella Casino for all guests • spa centre • gym • beauty salon •laundry • wifi in all areas*.

*=local charge

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise