Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"455 people online now, booking trips with Sunway"
01 2311888
"455 people online now, booking trips with Sunway"
01 2311888
Sunway Sun Holidays
"455 people online now, booking trips with Sunway"
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La Siesta CampingLa Siesta Camping

La Siesta Salou Resort & Camping offers a superb destination for an excellent family holiday. Enjoying an enviable location close to the heart of Salou and less than 500meters to the beach and promenade. The campsite itself has enough on-site facilities to keep you going from dawn to dusk but for those looking to get out and about the centre of Salou is literally on your doorstep. You will find an abundance of shops, bars, restaurants within 500meters.. Accommodation consists of bungalows, mobile homes and pitches surrounded by lush green trees and well maintained gardens. The campsite has 3 large pools, one relaxing area with a hot tub and jets, and the other with slides and a sun terrace. There is also a mini-club for children with games, sports and a mini-disco. La Siesta Salou Resort & Camping also offers a daily entertainment programme for all the family to enjoy.

Location



● 250m from bars, shops and restaurants
● 500m from Beach
● 2.5km from PortAventura Theme Park # Accommodation
● Room 3279 Mobile-home Accommodation: consists of 2 bedrooms, one with a double bed and other with two single beds. Bed linen and towels are not included
● All Mobile-home Facilities include: Kitchen-dining room complete with microwave oven, crockery,kettle and cutlery. Bathroom, satellite tv, air conditioning, clothes line, cleaning kit, garden table, Parking Place. Bed linen and towels are not included.
● Bungalow 4652 Yukatan: consists of 1 bedroom with a double bed. Single sofa Bed in dining Room. Bed linen and towels are not included
● Bungalow 3105 Oasis & Bahia: consists of 2 bedrooms, one with a double bed and the other with two single beds. Single sofa Bed in dining Room. Bed linen and towels are not included
● Bungalow 4650 Caribe: consists of 2 bedrooms, one with a double bed and the other with two single beds. Single sofa Bed in dining Room. Hammock on Porch. Bed linen and towels are included.
● Bungalow 4653 Eden: consists of 3 bedrooms, one with a double bed and the other two with two single beds. Single sofa Bed in dining Room. Bed linen and towels are not included
● All Bungalow Facilities include: Kitchen-dining room complete with microwave oven, crockery, toaster, nespresso machine, kettle and cutlery. A fully fitted bathroom, satellite tv, air conditioning, clothes drying stand, cleaning kit, wooden porch with garden table and chairs and Parking Space

Facilities



● 3 Outdoor swimming pools
● Restaurant
● Sports Zone
● Billiards*, Table Tennis*
● Petanque
● WiFi*

Children's Facilities



● Kids Pool
● Kids Club
● Playground

Facts



● Board Basis: Self Catering
● Cleaning: On arrival, there is a charge locally for cleaning which does not include the kitchen.
● Bed linen: Changed every 7 days
● Official Rating 4*
● Child age: 10 yrs and under

Notes



● *= local charge
● Tourist Taxes payable locally
● A deposit of €200 is payable on arrival and will be refunded on departure
● Bed Linen and Towels can be rented locally.

 

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