Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"168 people online now, booking trips with Sunway"
01 2311888
"168 people online now, booking trips with Sunway"
01 2311888
Sunway Sun Holidays
"168 people online now, booking trips with Sunway"

Choose Sunway for your Las Palmas Holiday Book your Las Palmas Holiday with Sunway
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Las Palmas

Las Palmas is a capital of Gran Canaria, one of Spain's Canary Islands off north western Africa. A major cruise-ship port, the city is known for duty-free shopping and for its sandy beaches. At Playa de Las Canteras, a coral barrier lines the beach and shelters swimmers. The annual Las Palmas de Gran Canaria carnival on January 26th to 18th February 2018 brings together flamboyantly costumed performers, music and dancing. Las Palmas de Gran Canaria is Spain's 9th-largest city with lots of squares and piazzas. Most of them are filled with busy bars and atmospheric restaurants for you to enjoy. A fine example is Plaza Cairasco, which houses one of the city's most fascinating establishments, the Hotel Madrid.

Another area worth checking out is La Iselta, which is one of the most historic areas in the city. Here you'll be able to meet the descendants of those who stood up to the naval attack of the fearsome pirate, Sir Francis Drake. This admiral, who is a hero in England was considered more of a villain in Spanish waters. Playa de las Canteras is the biggest beach at Las Palmas with safe clean water and lifeguards. You can enjoy swimming or exercising. The Paseo de Las Canteras promenade which is situated along this premier beach and best enjoyed with an ice cream purchased from one of the many parlours.The residents of Las Palmas de Gran Canaria enjoy the second-best climate in the world. Understandably, they like to take advantage of this and one of the most popular ways of doing so is to cycle, skate or simply walk along the Avenida Marítima. The Avenida Marítima connects the pretty fishing village of San Cristóbal, arguably the best place to eat in Las Palmas de Gran Canaria (especially if you're a fish and seafood enthusiast), with Playa de Alcaravaneras. Locals also enjoy taking a paseo (stroll) through Triana – the city’s main pedestrianised shopping area. So there is lots to do and see including a hop on hop off bus tour or fascinating walking tour of this great city.

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