Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Lopesan Villa del Conde Resort & Thalasso

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Lopesan Villa del Conde Resort & Thalasso

The Lopesan Villa del Conde Resort and Thalasso is the only hotel of its kind in Gran Canaria, not only in terms of the services it offers but also because of its unique design. When they walk through the doors, guests feel like they are in a typical canary island village: balconies, façades, fountains... Everything reflects the typical, traditional island architecture, creating a warm and friendly atmosphere that enchants visitors right from the start. Its' reception is cleverly built like a neoclassical church, the central square is in the same style as those in the villages all over the island. This hotel is a firm favourite and ideal for a perfect, relaxing holiday for the more discerning client.

Location



● Situated in the trendy area of Meloneras
● 300m from Meloneras beach & 800 metres from Maspalomas beach via wooden seafront promenade
● 300m from restaurants, cafes and shopping centres nearby
● 800m from the The Maspalomas lighthouse
● 2.7km Maspalomca & 4.7km to Meloneras to golf course
● 36km from Las Palmas Airport

Accommodation



● Double Standard room with street view: Spacious room with double bed & a convertible sofa bed.
● Double Standard with garden or pool view: double bed & convertible sofa bed
● Junior Suites: on request with a supplement.
● Rooms with views are highly recommended
● All Room Facilities Include: Air conditioning, Sat TV, Phone*, Mini bar*, Safety deposit boxes, dressing room and furnished Balcony. Bathroom with bath & shower head, bathrobes, slippers and hairdryer.

Facilities



● 6 Pools including saltwater & beach pool (4 pools acclimatised in winter)
● Thalasso centre* with fabulous sea view for treatments* & massage*
● Gym
● Day & Evening entertainment (6 days per week)
● 4 Restaurants including 2 buffets, snack bar, 1 a la carte
● 4 Bars
● Tennis court*
● Meloneras & Maspalomas golf courses, free shuttle bus (limited places) & reduced rates bookable locally
● Billiards*
● Free WiFi

Children's Facilities



● 1 Children's pool &
● Mini Club (4-12 yrs)
● Mini disco
● Putting Green*
● Babysitting* 24hr notice on request
● Cot on request

Facts



● Board Basis: Bed and Breakfast with option of other meal plans
● Cleaning & towel change: daily, Linen: on request
● No of rooms: 561, No of floors: 1-7, No of lifts: 10
● Official Rating: 5*
● Child age: under 13 years
● *=Local cost

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise