Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Aequora Lanzarote Suites

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Aequora Lanzarote Suites

The Aequora Lanzarote Suites offer a perfect option for a couple or a family-friendly holiday. Spacious accommodation with five outdoor swimming pools on site including a children's pool with waterslides. Other recreational amenities offer daily activities for adults and children, an outdoor tennis court and a small wellness centre. Ideally situated close to the relaxing area of Playa de los Pocillos. The beautiful and quiet sandy beach is accessed through the hotel grounds, only 250 meters away. Take a stroll along the seafront promenade to the lively centre of Puerto del Carmen, which is only 2 km away.

Location



● 250m to Los Pocillos Beach
● 1.5km of Rancho Texas Park Zoo
● 2km to the centre of Puerto del Carmen
● 2km from the Gran Casino de Lanzarote
● 3.5km to Lanzarote Golf
● 5km to Arrecife airport

Accommodation



● Basic Double Room: has mountain or garden view with 1 King sized or twin beds
● Junior Suite: Open plan room with living area, bathroom area, double or twin bed & one sofa bed
● Junior Family Suite: Open plan room with living area, bathroom area, double or twin bed & two sofa beds.
● Family Suites: with two seperate bedrooms with double/twin beds & two sofa beds in living area. Large furnished terrace or balcony.
● All Room facilities include: Air conditioning or heating, coffee/tea maker with welcome supplies, minibar, free bottled water, pillow menu, TV with USB, laptop compatible safety deposit box*, Free WiFi. Bathroom with walk in shower and hair dryer. Rooms are accessed via exterior corridors

Facilities



● 5 outdoor pools, 4 heated & one with accessible ramp with support rail into one pool, one adult only pool
● 3 poolside bars
● 1 bar/lounge
● Snack bar/deli serving a late continential breakfast until 12 oclock.
● 3 restaurants including Buffet Neptuno (over 13yrs) Poseidon, buffet family restaurant, Don Paco (A la Carte restaurant)
● On-site day & night time entertainment or activities
● Entertainment stage with shows
● Small Wellness area with 4 cabins
● Fitness room
● Aerobics
● Classes*: Bartending, Cooking, Dancing, Pilates, Water fitness, Yoga
● Billiards or pool table
● Free self parking
● Free WiFi in rooms and some public areas

Children's Facilities



● Children's pool with waterslides
● Children's club (except Saturdays)
● On-site day & night time entertainment or activities
● tennis court
● Cots & welcome baby pack on request #All inclusive
● Meals: buffet restaurants including adult only & family restaurant
● Drinks: selection of local wines & beers, alcoholic and non-alcoholic (10am-23.00) The All Inclusive programme includes all meals; breakfast, late continential breakfast up to 12 o clock, lunch and dinner, served buffet style in the main restaurants.

Facts



● Board basis: Bed & breakfast with option of other meal plans
● Cleaning & towel change, 5 times daily, Linen weekly
● No of Rooms: 398, No of floors: 2, No of Lifts: None
● Child Age:under 13 years

Notes



● * =Local cost
● Please be aware there are no lifts in this complex and higher floors accessed by steps.
● Some activities and services on this site are offered by independent operators
● This property has 11 Adapted junior suites available however, it is essential to request this type of room when making the reservation.

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise