Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 31 August 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government at any time
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance
  • Please refer to the following link for an up to date list of countries included in the Green List

I am booked to travel to a destination included in the Green List, can I still go?

Government advice for countries included in the Green List is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from September onwards

A lot of flights are operating albeit on a reduced frequency for September and beyond. If you are due to travel in September we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on September holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Nautilus Lanzarote Aparthotel

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Nautilus Lanzarote Aparthotel

Matagorda

The Nautilus Lanzarote Aparthotel consists of 70 one or two bedroom apartments, 47 of which are adapted for special needs. Set in a 12 hectare area surrounded by tranquil gardens with palm trees, close to the Matagorda beach. With more than 800 works of art in its interior and a sculptural park makes it special for all. They endeavour to meet the needs of all their clients including adults or families with special requirements. This popular property pride themselves on offering friendly staff, excellent service.

Location


● 150m from the blue flag beach of Matagorda
● 150m from restaurants & bars
● Located in the quieter resort of Matagorda with a wide flat promenade ideal for walking, biking and wheelchair users of clients.
● 5km to Puerto del Carmen centre
● 4km from Arrecife Airport

Accommodation


● One Bedroom Apartments: (55m2) twin beds, sofa bed
● One bedroom Apartments: with air conditioning* paid locally
● Two Bedroom Apartments:(62m2) twin beds, sofa bed option of 2 bed with air conditioning* paid locally.
● Two Bedroom Superior Apartments (67m2)
● All Room Facilities Include: Living area with sofa bed, TV, Furnished Terrace, Kitchenettes with oven, hob, microwave, fridge/freezer, toaster, kettle, iron, ironing board & safety deposit box*. Bathroom with shower and hairdryer. A/C controller on request with charge.

Facilities


● 2 heated swimming pools
● Terrace with sunbeds & parasols
● Wheelchair access & mobility equipment for hire*
● Specially adapted toilet close to the pool
● Social room
● Supermarket
● Washing Machine/Dryer*
● 24 hour reception
● Supermarket
● Free WiFi in rooms and throughout complex

Children's Facilities


● Children's Swimming Pool
● Mini Golf
● Ping-pong
● Cot on request

Facts


● Board Basis: Self Catering with BB option*
● Cleaning: 6 times, Towels: 3 times weekly (additional changes*) Linen weekly
● Lift: adapted for guests with mobility problems
● Child age: under 12 years on self catering basis
● Official Rating: 4*

Notes


● Clients with any special needs must contact our reservation staff before booking.
● *=Local cost

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise