Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"190 people online now, booking trips with Sunway"
01 2311888
"190 people online now, booking trips with Sunway"
01 2311888
Sunway Sun Holidays
"190 people online now, booking trips with Sunway"
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Los Jameos Playa HotelLos Jameos Playa Hotel

Seaside Los Jameos Playa Hotel is a best seller on the Irish market with an excellent reputation for its cuisine and service. It is built in Canarian style with a welcoming open plan reception area. This spacious, modern and attractive hotel is set in carefully tended gardens. This property will appeal to all types of clients.

Location



● 20m from the Los Pocillos Beach
● 3km from the centre of Puerto del Carmen
● 200m from the nearest Shopping Area
● 5km from Arrecife Airport

Accommodation



● Double standard Room: Double bed, extra bed on request however, space is limited Ground floor.
● Double Superior Room: 1st to 4th floor pool, garden or side sea view
● Family Rooms: larger room with land or limited ocean view 1st
● 3rd floor
● Junior Suite: larger room, double bed, expresso machine, free safe
● All Room Facilities Include: Air conditioning (seasonal),TV, Telephone, Safety deposit box*, Terrace or balcony. Bathroom with bath, shower head & hairdryer

Facilities



● 2 swimming pools & Pool towels
● Entertainment programme
● Wellness centre, Hairdresser, sauna & Gym
● Excellent tennis facilities* & Squash courts* •
● Buffet restaurant for half board and all inclusive
● 4 Bars
● Free WiFi

Children's Facilities



● Children's and Baby Swimming Pool
● Play Area
● Mini Golf
● Mini Club (4-12 years)

Facts



● Board Basis: Bed and Breakfast with other meal options available
● No of floors: 3 or 4, No of Buildings:6, No of rooms: 530, No of lifts: 7
● Child age: under 13 years
● Official Rating: 4*

All Inclusive



● Meals: Buffet breakfast, lunch and dinner. Snacks & Afternoon tea at set times
● Drinks: Selected local-brand alcohol, soft drinks, water in open bars until 23.00.

Notes



● No Single Room supplement
● Limited availability: On superior room type rate only(1st-4th floor) for solo travellers from 1st-22nd May or 22nd Aug/25th Sept 2019.
● Welcome gift of fruit & water on arrival.
● *=Local cost

 

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