Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

THe Volcan Lanzarote Hotel

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THe Volcan Lanzarote Hotel

The elegant THe Volcan Lanzarote Hotel is perfectly positioned next to the up market harbour area of the Marina Rubicon. Romantic patios, secluded courtyards and traditional squares set the scene for an enduring encounter with superb service in a truly distinctive setting. This distinctive hotel has been designed by a local architect to replicate some of the islands most popular landmarks. Also boasting Club Volcan an adult only section with VIP treatment and extras.

Location



● Located beside the Rubicon Marina in Playa Blanca which offers a wide variety of sailing activities, restaurants and bars.
● 1km from the shops and Beach of the popular resort of Playa Blanca
● 30km from Arrecife Airport

Accommodation



● Standard Room: Garden or Pool view on lower level and an extra fold up bed
● Lateral Seaview rooms, suites & Club Volcan (adult only) rooms also available -All Rooms Facilities Include: Air conditioning, living area with sofa, armchair and table, TV, ceiling fan, Telephone, minibar, coffee/tea making facilities, safety deposit box*, free WiFi. Bathroom with bath & shower head & hairdryer

Facilities



● 4 swimming pools (3 heated)
● Live Entertainment
● 4 restaurants (1 at Marina Rubicon)
● 3 bars
● Spa Centre with treatments*, Beauty salon*, 24 hour Gym
● Squash, Tennis & Paddle* courts available & paid locally, Bike rentals*
● Free WiFi in all hotel
● Club Volcan: exclusive section is a private adult only area of the Hotel with VIP treatment & extra services with views of Isla de Lobos & Fuerteventura
● Swimming pool (heated) on outdoor terrace with whirlpool, Balinese beds
● Private breakfast buffet or free in room, Afternoon tea followed by early evening drinks in exclusive dining area.
● Private pool bar
● Exclusive treatment options in Spa*

Children's Facilities



● Children’s Swimming Pool
● Mini Club (5-12 Years)
● Babysitting services*
● Cot available on request

Facts



● Board Basis: Bed and Breakfast with other meal options available
● Cleaning & towel change: daily
● Official Rating: 5*
● Child age: under 13 years & under 18 years in Club Volcan section
● No of rooms:251, No of floors:7, No of lifts:5

Notes


Please be advised of temporary closure of "la Florida" buffet and Lake pool, heated pool and relax pool from 10/12/19 till 17/12/19 (both dates included) All guests are allowed to use the Club Volcáns Swimming Pool (located in the Club Volcán area) * = local charge.

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise