Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Fariones Playa Suitehotel

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Fariones Playa Suitehotel

The Fariones Playa Suite hotel is an extremely popular complex which provides all the facilities for those who want the convenience of apartment type living with the added benefits of a hotel. The large swimming pool is perfectly positioned overlooking the Playa Grande beach and the Atlantic ocean. You also have free use of the sauna, whirlpool bath and gym at the Fariones Sports Centre just a couple of minutes’ walk away. Tennis courts are also a feature here. Combine all this with added benefit of a children’s club This well known and loved property will continue to appeal to all types of clients.

Location



● Excellent position overlooking the sea
● Direct access to Playa Grande beach
● 500m from the centre of Puerto del Carmen
● 9km from the Airport

Accommodation



● One bedroom Suites: with separate bedroom, Twin beds & sofa bed
● One Bedroom Suites Seaview: Same as above
● on higher floors.
● All Room facilities include: Air conditioning
● May to October in the Living area, Sofa bed, TV, telephone, sink, microwave, kettle, fridge, safety deposit box and balcony or terrace. A separate twin bedroom and bathroom with shower, bathrobe, slippers & hairdryer.

Facilities



● Swimming pools (heated November to April)
● Pool & beach towels
● Animation several times weekly
● Direct access to beach
● Free use of sauna, Jacuzzi and gym in the Fariones sports centre* (discounted price on other facilities)
● Bar with occasional evening entertainment
● Poolside snack bar
● Buffet restaurant
● 24 hour reception
● Free WiFi

Children's Facilities



● Swimming Pool (heated November to April)
● Mini Club (4-12 years)
● Cot on request

Facts



● Board Basis: Bed and buffet Breakfast with other meal options
● No of rooms: 231, No of floors: 5, No of lifts: 3
● Cleaning &Towel change: daily, Linen: twice weekly
● Official Rating: 4*
● Child age: under 13 years.

Notes



● Please note there are steps into the Suite after entrance to the living area.
● Smart casual dress required for dinner (long trousers for gentlemen)
● *= Local cost

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise