Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 03 July 2020

While the government travel advice remains as avoid non-essential travel and constantly evolving quarantine restrictions, we are working with all our customers to help them rebook their holidays where possible.

The safety and wellbeing of our customers is our top priority.


I am due to travel from July onwards

A lot of flights are operating albeit on a reduced frequency for July and beyond. If you are due to travel in July we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.

We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Chatur Playa Real Resort

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Chatur Playa Real Resort

The Chatur Playa Real Resort is a family orientated all inclusive hotel divided into two buildings in a great spot between two well known beaches. This property offers you a comfortable stay with great facilities in either Family rooms or Junior Suites. With its animation programmes, gym and option of an a la carte restaurant, this all inclusive holiday should meet all your needs. This property has the added advantages of being in one of the most exclusive areas of south Tenerife in Costa Adeje nestled between two beaches.

Location



● Centrally situated in Costa Adeje
● 800m to either Fanabe or Playa del Duque beaches.
● 400m from a great selection of shops, bars & restuarant
● 4km from Siam entertainment Park
● 4km from Golf Las Americas
● 20km from Tenerife South airport

Accommodation



● Family room: With separate bedroom with twin beds, double sofa bed in living area & Kitchenette with two ring hob, fridge & microwave. These 1
● bedroom Apartments are located in the family annex next to the splash pool.
● Junior Suite: With separable bedroom (sliding door) and sofa bed situated in the main building
● All Room facilities include: Air conditioning, Living area with sofa bed, TV, Safety deposit box*, balcony. Bathroom with bath with shower head & hairdryer

Facilities



● 2 Swimming pool
● Daytime and evening activities including shows
● Bars & buffet & A la Carte restaurants (available weekly)
● Gym, Spa with massages* & Hairdresser*
● Tennis court
● Free WiFi at reception

Children's Facilities



● 2 Children's pool
● New splash pool
● Small infant pool
● Playground
● Mini club (4-12 years)
● Day & Evening animation
● Mini Disco
● Free WiFi at reception

All Inclusive



● Meals: Buffet breakfast, lunch and dinner. Snacks at set times. Option of A la carte restaurant once per week booked locally. Some dishes have supplements.
● Drinks: Selected local-brand alcohol and soft drinks until 23.00. Lobby Bar not included in All Inclusive. All inclusive finishes at 12.00 on checkout day. -Spa-One session per stay (restrictions apply)

Facts



● Board basis: All Inclusive
● Cleaning & towel change: 6 times, Linen, weekly
● No of rooms: 178 in two buildings, No of floors:4, No of lifts:2 in each building
● Child age: under 12 years
● Official rating: 4*
● *=Local Cost

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise