Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Has Sunway been affected by the Coronavirus?
For more than 53 years, Sunway has been offering holidays to Irish Customers, and while the world might feel uncertain right now, you can still book in complete confidence with us.

We have a lot of experience in dealing with situations similar to this, however COVID-19 is unique and changing by the day. We will always follow the latest advice issued by the Department of Foreign Affairs, the World Health Organization and our local partners. Our clients safety and wellbeing is of the utmost importance to us but please rest assured our staff are working very hard to contact all passengers who are travelling in the next few days to assist them with their bookings.

 

I am due to travel in March / April
A huge amount of flights are not operating for March and April to a lot of destinations, but please do not worry.

We will be in contact with all passengers due to travel and we will discuss the options available to you.

We will be offering clients the choice of either changing their departure date or we will offer you a credit for the full value of your holiday. We will only offer refunds for destinations where the guidance from the Department of Foreign Affairs is DO NOT TRAVEL. Please visit the dfa.ie for a list of destinations affected by this security status.

 

I am due to travel from May onwards
Airlines are still operating some schedules for May, however some airlines are are allowing date changes, and you pay the difference in fares and taxes if applicable, but you do not pay any change fees.

Any destinations that are not operating that affects your holiday, we will be in touch with you.

People travelling June / July / August / Sept / October, all holidays are operating as normal.

We are prioritising all rebooking’s based on travel date.

 

I am due to pay the balance of my holiday, but I’m concerned.
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

 

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can.
You are welcome to contact our office during our normal office hours of 9.30am – 5.30pm Mon-Fri, or on Saturday from 10am – 5pm. You may also email Info@sunway.ie and one of our team will get back to you.

 

I want to book a new holiday but I am concerned I will lose my money?
When you buy a package holiday with Sunway Holidays and should the Department of Foreign Affairs issue advice saying Do Not Travel, then we will (a) try and change your holiday to a different destination or (b) offer a full refund.

We must always take our advice from the Department of Foreign Affairs and The World Health Organisation. We would highly recommend that you to check these websites on a regular basis. The DFA categorises travel advice in order of the following security status


  • Normal precautions
  • High degree of caution
  • Avoid non-essential travel
  • Do Not Travel - If the destination you are travelling to is at this security level, then you are entitled to a refund of monies paid.

 

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

Our staff are working around the clock, making sure we are always aware of any issues. It means that if we have to, we’ll act quickly and take necessary action for our customers without delay.

Warm regards
The Sunway Team

"147 people online now, booking trips with Sunway"
01 2311888
"147 people online now, booking trips with Sunway"
01 2311888
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Pestana Alvor South BeachPestana Alvor South Beach

The Pestana Alvor South Beach Hotel is a modern contemporary vibrant boutique hotel located 97 steps with direct access to Tres Irmao beach in Alvor. This property is in a privileged location with sunset views of the sea from its lounge or pool area. Perfect for couples, honeymoon or a group of friends looking for a chic hotel in an ideal location next to the beach.

Location



● One minute walk from the beach
● 1km from Alvor which is one of the most charming villages in the Algarve
● There are a number of shops, bars and restaurants located nearby
● 7km from Portimao which is excellent for shopping
● free shuttle bus (times locally)
● 74km from Faro Airport
● 3.5km to Alto Golf course golf course

Accommodation



● Double Deluxe Rooms:
● Junior Suite: with queen size bed and sofa bed
● All Room facilities include: Air conditioning complete with phone, free wifi, TV's, TV*, hairdryer, digital safe*, mini bar, iron and ironing board (on request). Bathroom area are designed in an art deco style with bath with shower head or shower, hairdryer

Facilities



● 3 outdoor swimming pools
● Outdoor fitness area
● Magic Spa* (1 treatment rooms with option of couples massage)
● Bar
● Restaurant
● Free Wifi

Children's Facilities



● Children's Swimming Pool
● Cots on request

Facts



● Board basis: Bed & Breakfast with other meal option available
● No of Rooms: 79, No of floors: 1, No of lifts: 2
● Cleaning & towel change: daily, Linen change: twice weekly
● Official Rating: 4*
● Child age: under 13 years

Notes


May not be suitable for clients with walking difficulties due to steps to beach.
● *=Local cost

 

Properties in Alvor, Algarve

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