Coronavirus (COVID-19) Update

Coronavirus (COVID-19)
Updated 27 July 2020

While the government travel advice remains as avoid non-essential travel and even though some destinations are included in the Green List of destinations, we are working with all our customers to help them with their holiday plans, so please be patient we will be in contact with you.

The safety and wellbeing of our customers will always remain our top priority.


The Green list – things to know

  • Destinations will be updated by the Government every 2 weeks.
  • Countries can come off the green list if they do not meet the criteria set out by government
  • People returning from a Green List country, do not have to self-quarantine, however they are asked to restrict their movements
  • If you book a holiday to a green list destination and should it come off the green list while you are there or before you are due to travel – we will contact you and offer assistance

I am booked to travel to a destination included in the Green List, can I still go?

Government advice is currently to avoid non essential travel, however you may still travel if wish to do so. We will be contacting all customers regardless of the destination they are travelling to and will discuss what options you have.

I am booked to travel to a destination that is not included in the Green List?

We will contact you and discuss your options as you would be travelling against government advice. Travel Insurance may not cover you, so it is essential that you check your travel insurance policy.

I am due to travel from August onwards

A lot of flights are operating albeit on a reduced frequency for August and beyond. If you are due to travel in August we will contact you and discuss all options with you. We will be contacting people in order of travel date, so bear with us we will get to you.
We are prioritising all rebooking’s based on travel date.

I am due to pay the balance of my holiday, but I’m concerned
We will do our very best to work with you in this regard. On some selected destinations we may be able to delay the balance due date. Please contact our sales team regarding your booking.

I want to change my holiday, what do I do?
Depending on when and where you are travelling to, we will assist you where we can but please bear in mind our focus is on July holidays at the moment.

You are welcome to contact our office during our normal office hours of 9.00am – 5.00pm Mon-Fri. You may also email info@sunway.ie and one of our team will get back to you.

I’m still worried, can I cancel my booking?
If your flight is still operating and you choose to cancel your holiday, then this would be subject to our cancellation policy as per our booking conditions.

I want to book a new holiday but I am concerned I will lose my money?

  • You can book your holiday in complete confidence with Sunway
  • We are an Irish Family owned and operated holiday company, taking Irish holidaymakers on holiday for more than 53 years
  • Sunway Travel is licensed and bonded with the commission for aviation (TA 0731 and TO 101) Do not take chances with unlicensed travel companies

I hope the above information has helped answer some of the queries you may have. Finally, I would just like to take this opportunity to thank you for all the kind words of support you’ve shared with me over the past few weeks. These are really tough times for Sunway and the Travel Industry of Ireland, but we look forward to planes flying soon so we can take you on holidays.

I remain convinced that, when we do return to the skies, we will be both stronger and better than before.

Let’s all look forward to travelling again soon!

Warm regards
Mary Denton
CEO

Gloria Palace Amadores Thalasso & Hotel

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Gloria Palace Amadores Thalasso & Hotel

The Gloria Palace Amadores Thalasso Hotel offers superb value and is a very popular hotel with our clients. This renowned hotel with excellent facilities commands a wonderful position with breathtaking views from its spacious pool area. Enjoy a relaxing massage or treatment in this properties excellent Thalassotherapy centre. A natural stone finish and modern design blends this hotel into the surrounding landscape. The panoramic glass lift connects to the promenade where you have the choice of visiting the resort of Puerto Rico with its marina and beach or the lovely small beach of Amadores. This is the sister hotel of the Gloria Palace Royal Hotel in Amadores and Gloria Palace Hotel in San Agustin.

Location



● 500m from Amadores white sandy beach via a panoramic glass lift and seafront walkway.
● 520Km to Puerto Rico's beach
● 800m uphill to the Europa Shopping centre
● 2km to Puerto Rico centre with an array of bars & restaurants
● 2.5km to their new green market area
● 49km to Las Palmas airport

Accommodation



● Double rooms: with double or twin beds, sofa bed & roll away bed for 4th person
● Double Thalasso room: for over 16's includes daily pool session, bathrobe and slippers.
● Suite Thalasso Experience for adults only with supplement includes daily “Get in shape” pool circuit, sauna, gym, bathrobe and slippers.
● All rooms facilities include: Air conditioning, free wifi, TV, mini bar*, tea/coffee making facilities with initial supplies, safety deposit box*, balcony. Bathrooms with bath with shower head & hairdryer

Facilities



● 2 infinity swimming pools
● 1 Thalassotheraphy centre*(over 16 yrs)
● 1 Lobby bar with TV room & pool bar
● Half board buffet restaurant
● gym
● Tennis court*
● Nightly entertainment in show bar
● shops
● Free wifi •

Children's Facilities



● Children's pool
● Mini club (4-12) & Teen Club
● Kids playground
● Free WiFi
● cots on request

All Inclusive



● Meals: Buffet breakfast, lunch and dinner. Ice cream, Snacks at set times
● Drinks: Water, soft drinkgs cofee, tea, selected local-brand alcohol and house selection of international drinks, soft drinks in all inclusive bars until 24.00

Facts



● Board Basis: Bed & breakfast Summer 19 & 2020 with other meal plans available. Half Board basis for winter 19/20.
● Cleaning & towels daily, linen twice weekly.
● No of floors: 8, No of rooms: 392, No of lifts: 8
● Official Rating: 4*
● Child age: under 13 years.

Notes



● *Double Thalasso or Suite Thalasso room types are not suitable for expectant mothers.*
● Please note different board basis's for winter 2019 & Summer 2020.
● *=Local cost

 

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TRAVEL AWARE - STAYING SAFE AND HEALTHY ABROAD

The Department of Foreign Affairs has up-to-date advice for Irish citizens on staying safe and healthy abroad. For more security, local laws, health, passport and visa information see https://www.dfa.ie/travel/travel-advice/ and follow dfatravelwise